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Admin Care Coordinator-National Grd, Birmingham, AL (ID#13801)

Cherokee Nation Mission Solutions provides support services and project support personnel to our Government and industry partners. Our highly skilled experts support and supplement the mission, expertise, and skill sets of our clients. Utilizing our customer-intimate approach, we partner with our clients to provide strategic solutions that maximize the use of human and financial resources to ensure that mission-critical projects are completed on time and within budget.


Assist case management team in the management of their caseload/workload.

  • Document all case management activities in the appropriate Army National Guard electronic data system in current use (eCase) as needed.
  • Know regulations and policies that apply to Individual Medical Readiness (IMR) and deployment.
  • Telephone Soldiers and medical/dental offices to obtain information as directed by the case manager.
  • Assist in resolving scheduling conflicts for Soldiers needing medical, mental/behavioral or dental care as assigned by the case manager.
  • Obtain the proper release of information forms from Soldiers and medical/dental offices, and assist in collecting medical documents when the Soldier cannot.
  • Placing and maintaining all medical documentation in the appropriate electronic record (Health Readiness Record) as well as the hard copy medical record (Medical Record Repository) that includes filing, scanning and maintaining all medical documents as directed by the State Patient Administrative Officer and by Army Regulation 40-66 Medical Record Administration and Health Care Documentation.
  • Maintain medical or hospital contacts for case updates and medical records.
  • Prepare for, be involved in, and document Medical Management Processing System (MMPS) team case meeting as directed by the case management team and/or Deputy State Surgeon (DSS).
  • Perform Data base system functions as required in electronic data systems used by the Army National Guard to include but not limited to: MEDCHART, AVS, eCase, HRR, eProfile, LOD, eMMPS, DENCLASS, WTU, Soldier Locator, and TMDS.
  • Regularly scrub electronic data system modules eProfiles/ MEDPROS/DPRO to assist in early identification of non-deployable Soldiers, and Soldiers requiring Periodic Health Assessment.
  • Track Soldiers in medical readiness categories as directed by the case management team/DSS.
  • Attend and perform administrative support at medical portions of the State Soldier Readiness Processing Program, Fit for Duty Evaluations and annual Periodic Health Assessments.
  • Provide regular updates and reports of all administrative activities to the case manager.
  • Coordinate care received by TRICARE and by the Defense Health Agency-Great Lakes (DHA-GL) formerly known as Military Medical Support Office (MMSO) to obtain pre authorization(s) for treatment(coordinated through the Health Systems Specialist).
  • Coordinate service member care including consults for those initially using Military Treatment Facilities (MTF), VA, TRICARE network provider, and/or non-network providers.
  • Establish a list of available local resources within the state to coordinate care and ensure service members have alternative options available to receive medical care if not eligible for military health benefits.
  • Complete any similar duties related to completing the mission of Soldier medical readiness.
  • May be required to travel to alternative sites for Medical Events.
  • Document results Bi-monthly (at a minimum) case review in the referrals tab of the appropriate medical record system. Ensure proper data entry of all Service Members (SM) medical information in appropriate MODS (Medical Operational Data System).
  • Coordinates with SM to ensure all medical readiness issues are properly addressed to minimize the amount of time in non-deployable status.
  • Performs initial and follow-up SM review to ensure quality of patient care and ensures the SM understands their responsibilities IAW AR 40-501 Chapter 9 and 10.
  • Coordinate continuity of care plans and all referrals when the care is being resourced by the government.
  • Comply with and maintain access all regulations and guidance that are applicable to medical operations and programs of the FL Army National Guard.
  • Qualifications:
  • Minimum HS Diploma, medical administrative experience preferred

  • Knowledge of Army National Guard Regulations and Case Management
  • Ability to pass background check to be able to obtain contractor CAC and program access
  • Excellent computer skills
  • Strong electronic medical records reporting skills
  • Good telephone and customer service skills
  • Infrequent weekend travel in support of PHA or SRP events is required.

We are an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, gender identity and sexual orientation. If you’d like more information about your EEO rights as an applicant under the law, please visit the following two sites:

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may e-mail for assistance. This email address is for accommodation requests only and cannot be used to inquire about the application process or status.

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