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Administrative Care Coordinator
National Guard Florida
Starke, FL 

This position functions as the Administrative Care Coordinator in support of the Florida Army National Guard Office of the State Surgeon (OTSS).

While Case Management primarily focuses on catastrophic illness or injury in the military setting, Case Management practices are also intensely directed at addressing chronic conditions that are more prevalent in the general patient population. Case managers can affect patient outcomes through proactive interventions across multiple healthcare settings. Additionally, case managers are expected to engage community resources and facilitate ongoing and consistent patient education.

The MHS has three primary goals for Case Management:

  • Improve the care, management, and transition of recovering Service members.
  • Broaden the application of CM to include those with complex and at-risk needs before the Soldier requires complex care.
  • Evaluate the impact of case management on the quality of military health care.


  • Conduct intake services at PHA and Medical Readiness; identify members that are determined medically non-deployable; create, track, and update medically non-deployable referrals in e-case.
  • Manage Soldier’s medical and dental care from the identification point of injury and/or condition to when the Soldier is returned to duty or administratively separated from the military IAW Chapter 3 of AR 40-501.
  • Liaison between MRNCOs and Commanders in completion of required checklist for; Chapter 3, MEB, PEB, LOD, INCAP and review for submission to HSS; ensure all medical documentation is uploaded into the Soldier’s individual medical record in HRR; ensure that MEDPROS accurately reflects the Soldier’s current medical status and evaluation records; notify unit RNCOs of all required documentation, appointments scheduled, determinations made, or non-compliance of Soldier’s being processed as medically nondeployable.
  • Ensure completion of required checklist (Chapter 3, MEB, PEB, LOD, INCAP) and ensure proper handling of all medical records and validate in HRR.
  • Document all case management activities in the appropriate Army National Guard electronic data system in current use (eCase).
  • Telephone Soldiers and medical/dental offices to obtain information and coordinate medical appointments for Soldiers seeking treatment under DHA-GL approved care.
  • Obtain the proper release of information forms from Soldiers and medical/dental offices, and collect medical documents when the Soldier cannot.
  • Place and maintain medical documentation in the appropriate electronic record HRR as well as the hard copy MRR that includes filing, scanning and maintaining all medical documents as directed by the Army Regulation 40-66 Medical Record Administration.
  • Use Electronic Medical Management Processing System (eMMPS) to perform and upload documentations for Soldiers requiring INCAP submission.
  • Perform Data base system functions as required in electronic data systems used by the Army National Guard to include but not limited to: MEDCHART, AVS, e-Case, HRR, e-Profile, LOD, eMMPS. DENCLASS, WTU, Soldier Locator, and TMDS.
  • Coordinates with SM to ensure all medical readiness issues are properly addressed to minimize the amount of time in non-deployable status.
  • Ensure all medical documentation necessary is obtained in order to facilitate approval of any medical treatment or completion of any required examination by a credentialed provider (Chapter 3, MEB, PEB, LOD, INCAP) through coordination with the Soldier, unit, civilian medical providers, or Military Treatment Facilities (MTF).
  • Prepare reports and answer ad hoc queries using data from the ARNG Patient Tracking Report on GKO and SPL modules in MODS.
  • Perform non-clinical support to SRP, PHA, and medical readiness events.
  • Attend and perform administrative support at medical readiness events and CH3 Evaluations.
  • Provide weekly updates and reports of all case management activities to the case manager.
  • Establish a list of available local resources within the state to coordinate care and ensure service members have alternative options available to receive medical care if not eligible for military health benefits.
  • Document medical care plans Bi-monthly (at a minimum) case review in eCase.
  • Ensure proper data entry of all Service Members (SM) medical information in appropriate MODS (Medical Operational Data System) within 3 days from the end of an SRP, PHA event.
  • Follow up with SM to ensure all medical readiness issues are properly addressed to minimize the amount of time in non-deployable status.
  • Comply with and maintain access all regulations and guidance that are applicable to medical operations and programs of the FL Army National Guard.
  • Performs other job related duties as required.


This is a Full-Time Temporary position that works under the supervision of the Case Manager and Site Lead Case Manager.


  • AA or AS degree preferred
  • At least 2 years experience in Medical Office Administrative Duties
  • High proficiency with learning and using computer programs


  • Strong organizational skills
  • The ability to use Power Point, Excel, Word, Access, Outlook
  •  Operate a personal computer to input, store, retrieve and manipulate data for various reports as required by this PRS. Experience with computerized client management systems is required.
  • Use various software programs to maintain database files and prepare reports, including but not limited to the following ARNG web-based electronic data systems via MODS: Medically Non-Deployable (MND)/e-Profile, Medical Data Protection System (MEDPROS), MEDPROS Web Data Entry (MWDE), Soldier Patient Locator (SPL), Warrior Transition Report (WTR), DENCLASS, AVS, HRR, ePHA/MHA, eCase and other modules as applicable or as they become available.
  • Experience with the military, such as prior military service or military family member or military family volunteer, is highly desirable.
  • Demonstrates competency in assessing, planning, implementing, and evaluating care provided including patient/family education.
  • Demonstrates leadership qualities including professional verbal and written communication skills, flexibility to prioritize complex situations, and decision-making skills.

Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information.

Established in 2009, Cherokee Nation Healthcare Services (CNHS) provides medical supplies and a wide range of services, including financial recovery, patient appointing, recruiting, credentialing and placement of clinical, administrative and housekeeping personnel for numerous federal agencies and commercial clients. Wholly owned by the Cherokee Nation, CNHS is part of the Cherokee Nation Businesses family of companies.

We are an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, gender identity and sexual orientation. If you’d like more information about your EEO rights as an applicant under the law, please visit the following two sites:

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may e-mail for assistance. This email address is for accommodation requests only and cannot be used to inquire about the application process or status.

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