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Alarm Monitor, Clarksville, TN, US ID#16443


Cherokee Nation Mission Solutions (CNMS) is committed to delivering innovative solutions to solve its clients’ toughest problems, whether it be in the next state or around the world. CNMS utilizes the most qualified teams to support each client’s mission, providing responsive, strategic and innovative paths forward. CNMS makes it a priority to build personal, business relationships with each client and to consistently go above and beyond their expectations.


To provide the soldiers, family members, citizens and visitors of Fort Campbell, Kentucky the most professional, courteous, efficient and effective emergency and non-emergency communications possible.


Includes the following:

  • Monitor and operate multiple channel trunked radio system. Operate commercial intrusion detection and fire alarm monitoring computer systems.
  • Document emergency call and responder dispatch information in the CAD system.
  • Document daily dispatches and movement of vehicles and equipment resources during routine and emergency response events. PST shall also record benchmark events during incidents in the CAD.
  • Conduct the daily test of radio systems, emergency dispatch tones and emergency phones in accordance with SOP/GTA. PST shall record system deficiencies and make applicable notifications in accordance with SOP/GTA.
  • Record fire and intrusion alarm tests manually as required.
  • Forward all request for copies of recordings to the COR of the contract.
  • Contact Regional Network Enterprise Center (RNEC) if trunked radio system and or primary crash fails in accordance with SOP/GTA.
  • Contact DES, ICIDS Administrator if ICIDS alarm system malfunctions.
  • Notify support agencies for assistance as requested by emergency responders.
  • Contact Directorate of Public Works (DPW) and Fire Department if fire alarms monitoring malfunction.
  • Place work orders with DPW at the request of any First Responder and ICIDS Administrator.
  • Upon receipt of five (5) continuous Kingfisher (KF) trouble alarms, the PST will submit a work order through DPW to have the fire alarm system checked/repaired.
  • Submit a DPW work order for any ICIDS Zone when in A/C Power Failure.
  • Initiate fire incident reports; provide incident numbers, time, responding units, etc to the responsible Fire Station after each emergency. Commercial Off-The-Shelf (COTS) Management Information System (MIS) such as Emergency Reporting will be used.
  • Required to communicate via radio or telephone to surrounding mutual aid Fire Departments and EMS providers as needed and or directed by Incident Commander.
  • Contractor personnel will be responsible for the cleanliness of their workstations, restroom, locker/kitchen area and dispatching areas.
  • Determines the nature of the phone call and may transfer caller to the appropriate Public Safety Answering Point (PSAP) upon determining the location of the incident.
  • Obtains, verifies, and records the location of the emergency, the name of the caller, the nature, severity and current status of the emergency, and obtains and other appropriate information needed to secure a full assessment of the circumstances.
  • Operates automatic number identification (ANI), automatic location identification (ALI), telecommunications devices for the deaf (TTY/TDD) or other electronic devices to obtain and verify required data.
  • Maintains a reassuring and calming manner with caller in order to obtain required information; persuades callers to stay on the line.
  • In response to medical emergencies, provides guidance using the APCO EMD protocols until the arrival of professional medical assistance.
  • In non-medical emergencies, provides precautionary instructions and advice to help assure the personal safety of person and/or to minimize the loss of property, pending the arrival of fire, police, and other assistance.
  • Refers non-emergency situations to other appropriate public or private agencies, and may dispatch non-emergency personnel or equipment.
  • Assist in the training of new trainees under the supervision of the shift supervisor.
  • Comply, adhere and remain in compliance with all ECC SOP/GTA.
  • Must be available at all times should an emergency occur.
  • Complete all required reports for customer.
  • Performs other job related duties as required.


High School graduate or equivalent.


  • Read, write, and speak the English language fluently.
  • Prepare clear and factually accurate reports.
  • Have the ability of hearing, eyesight, and finger/hand usage for operations, be of good health and mentally alert.
  • This position is considered essential employees, you must report for duty, remain on duty during inclement weather, declared emergencies, and/or elevated FPCON levels unless otherwise directed.
  • Successfully pass all required training and certifications required for this position including:
  • APCO Public Safety Telecommunicator I.
  • APCO Emergency Medical Dispatch (EMD).
  • HAZMAT Awareness.
  • Cardio, Pulmonary, Resuscitation (CPR).


Work will be performed in a climate controlled office environment.


With $400 million in annual revenue, 20% growth per year, approximately 950+ active contracts serving 60+ government agencies in 25 countries, 47 states, 2 territories and 2000+ employees, Cherokee Nation Businesses’ (CNB) group of Federal Contracting Section 8(a) companies is well positioned to deliver expertise needed to solve complex technical issues. Federal Solutions provides an array of services for 12 of the 15 cabinet-level departments and agencies – from applications and data services to cybersecurity and national defense.

Why consider Cherokee Nation and our Federal Solutions business? Here are some great resources highlighting what we do and compelling reasons for joining our team!

Applicants selected may be subject to a U.S. Government security investigation and may need to meet eligibility requirements for access to classified information.

We are an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, gender identity and sexual orientation. If you’d like more information about your EEO rights as an applicant under the law, please copy and paste the links to the following two sites: EEO Statement | EEO Poster

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying or interviewing, you may email for assistance. This email address is for accommodation requests only and cannot be used to inquire about the application process or status.

For Pay Transparency Non Discrimination provision, please copy and paste the following link: Pay Transparency Nondiscrimination Provision

We maintain an Affirmative Action Plan for the purpose of proactively seeking employment and advancement for qualified protected veterans and individuals with disabilities. Upon request, we will schedule time to make our Affirmative Action Plan accessible. If you are interested, please submit a written request with the email subject line: 2018 Request to View Affirmative Action Plan to the Compliance Administrator at “” This email box is not for resumes or follow up on job applications.