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Behavioral Health Program Manager, Marietta, GA(ID#13361)

Established in 2009, Cherokee Nation Healthcare Services (CNHS) provides medical supplies and a wide range of services, including financial recovery, patient appointing, recruiting, credentialing and placement of clinical, administrative and housekeeping personnel for numerous federal agencies and commercial clients. Wholly owned by the Cherokee Nation, CNHS is part of the Cherokee Nation Businesses family of companies. 

For more information about Cherokee Nation Healthcare Services, please visit www.cherokee-cnhs.com

While Case Management primarily focuses on catastrophic illness or injury in the military setting, Case Management practices are also intensely directed at addressing chronic conditions that are more prevalent in the general patient population. Case managers can affect patient outcomes through proactive interventions across multiple healthcare settings. Additionally, case managers are expected to engage community resources and facilitate ongoing and consistent patient education.

The MHS has three primary goals for Case Management:

  • Improve the care, management, and transition of recovering Service members.
  • Broaden the application of CM to include those with complex and at-risk needs before the Soldier requires complex care.
  • Evaluate the impact of case management on the quality of military health care.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

Includes the following:

Behavioral Health Clinical Case Manager (BHCCM) LCSWs

  • Maintain oversight of the Behavioral Health program for the GAARNG. Provides policy and program recommendations to the GAARNG Behavioral Health Officer in Charge (BHOIC) and the Deputy State Surgeon (DSS). Works with the BHOIC and DSS to develop and implement BH Case Management Programs. Coordinates data/metric and assist in identifying trends in BH issues with SMs and develop appropriate interventions for commanders. Ensures there are no gaps for Soldiers in the BH program. Prepare reports and answer ad hoc queries using data military medical systems. Works with the HSS OIC. The primary work location is at CNGC in Marietta, GA but travel throughout the State may be required. Services required:
  • Liaison between Licensed clinical social workers, BHOIC, and DSS.
  • Consolidate and maintain weekly metrics (Appendix E) regarding Soldiers in BH program.
  • Coordinate and manage BH staffing for SRP and medical readiness events.
  • Schedule all BH evaluations with the BHOs to ensure Soldiers remain in compliance with the recommendations of the BHOs
  • Communicate outcome of all CH 3 Behavioral Health evaluations to Medical Readiness NCOs and Commanders.
  • Communicate with the Physiological Health Coordinators (PHCs) on status of referred cases.
  • Maintain schedule of appointments for LCSWs and BHOs.
  • Maintain list of BH resources for referrals.
  • Manage Behavioral Health Data Portal (BHDP), serving as the primary POC for the system, managing access and training for the system as necessary.
  • Ensure completion of required checklist (CH 3, MEB, PEB, LOD, INCAP) and ensure proper handling of all medical records and validate in HRR for all BH cases.
  • Review E-case to ensure proper tracking of BH cases.
  • Train and educate commanders and unit personnel on BH processes.
  • Provide policy and program recommendations to the BHOIC and HPO.
  • Staff cases with LCSWs weekly and BHOs monthly.
  • Licensed Clinical Social Worker (LCSW) support services to provide behavioral health clinical case management to Soldiers in their designated area in the organizations. Must be available 24/7 for Behavioral health crisis by phone and travel throughout the State will be necessary. Provides BH recommendations to the BHOIC, commanders or designated staff. Services required:
  • Conduct evaluations and assessments for all walk in Soldiers at assigned location during all medical readiness events.
  • Utilize the Behavioral Health Data Portal (BHDP) for assessments and evaluations.
  • Manage all BH cases for Soldiers.
  • Coordinate service member care including consults for those initially using Military Treatment Facilities (MTF), Veterans Affairs (VA), TRICARE network provider, and/or non-network providers.
  • Establish a list of available local BH resources within the state to coordinate care and ensure service members have alternative options available to receive medical care if not eligible for military health benefits.
  • Provide at least 3 referral sources to SMs who are recommended treatment, before they leave the office.
  • Ensures the SM understands their rights, benefits, privileges, and responsibilities IAW AR 40-501 Chapter 9 and 10.
  • Coordinates with SM to ensure all medical readiness issues are properly addressed to minimize the amount of time in nondeployable status.
  • Performs initial and follow-up review to ensure quality of patient care. Follow-up intervals will be based upon the severity of each case.
  • Record all correspondence with SM in BH Care in corresponding military system (i.e. eCase).
  • Follow policies and procedures for reporting non-compliant Soldiers.
  • Complete DA Form 3822 Mental Evaluation Form and scan into HRR.
  • Write temporary profiles as necessary utilizing eProfile IAW 40-501.
  • Safeguard and maintain case folder for all active cases.
  • Maintain medical records from civilian or VA Providers for service members they are case managing and request using form DD 2870, Authorization for Disclosure of Medical or Dental Information.
  • Ensure completion of required checklist (Chapter 3, MEB, PEB, LOD, INCAP) and ensure proper handling of all medical records and validate in HRR.
  • Staff cases with other LCSWs and PHCs weekly and BHOs monthly.
  • May be required to travel to alternative sites for medical readiness events.
  • Comply with and maintain access all regulations and guidance that are applicable to medical operations and programs of the GA Army National Guard.
  • Performs other job related duties as required.
  • SUPERVISORY/MANAGEMENT AUTHORITY

    This position will manage BH Case Management operations throughout all of Georgia under the supervision of the State Program Manager to include the three (3) primary medical facilities: Clay National Guard Center (CNGC) in Marietta, Fort Stewart, and Macon, GA.

     

     

    EDUCATION and/or EXPERIENCE

    Minimum BA or BS in Social Services field – MS preferred

    Licensed Clinical Social Worker (LCSW)

    Minimum 3 years’ experience BH Case Management

    High proficiency with learning and using computer programs

     

    KNOWLEDGE, SKILLS AND ABILITIES

    Contractor employee should possess the following knowledge/skills:

  • Strong organizational skills
  • The ability to use Power Point, Excel, Word, Access, Outlook
  •  Operate a personal computer to input, store, retrieve and manipulate data for various reports as required by this PRS. Experience with computerized client management systems is required.
  • Use various software programs to maintain database files and prepare reports, including but not limited to the following ARNG web-based electronic data systems via MODS: Medically Non-Deployable (MND)/e-Profile, Medical Data Protection System (MEDPROS), MEDPROS Web Data Entry (MWDE), Soldier Patient Locator (SPL), Warrior Transition Report (WTR), DENCLASS, AVS, HRR, ePHA/MHA, eCase and other modules as applicable or as they become available.
  • Experience with the military, such as prior military service or military family member or military family volunteer, is highly desirable.
  • Demonstrates competency in assessing, planning, implementing, and evaluating care provided including patient/family education.
  • Demonstrates leadership qualities including professional verbal and written communication skills, flexibility to prioritize complex situations, and decision-making skills.
  • WORK ENVIRONMENT

    This position works with and supervises a highly professional team of LCSW’s, Behavioral Health Officers and administrative specialists.  Some travel is required to attend training and/or PHA events as determined by the Site Program Manager.

     

    Established in 2009, Cherokee Nation Healthcare Services (CNHS) provides medical supplies and a wide range of services, including financial recovery, patient appointing, recruiting, credentialing and placement of clinical, administrative and housekeeping personnel for numerous federal agencies and commercial clients. Wholly owned by the Cherokee Nation, CNHS is part of the Cherokee Nation Businesses family of companies.

    We are an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, gender identity and sexual orientation. If you’d like more information about your EEO rights as an applicant under the law, please copy and paste the links to the following two sites:

    http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf

    http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

    If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may e-mail CNB.Compliance@cn-bus.com for assistance. This email address is for accommodation requests only and cannot be used to inquire about the application process or status.

    For Pay Transparency Non Discrimination provision, please copy and paste the following link: https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf

    We maintain an Affirmative Action Plan for the purpose of proactively seeking employment and advancement for qualified protected veterans and individuals with disabilities. Upon request, we will schedule time to make our Affirmative Action Plan accessible. If you are interested, please submit a written request with the email subject line: 2018 Request to View Affirmative Action Plan to the Compliance Administrator at CNB.Compliance@cn-bus.com. This email box is not for resumes or follow up on job applications.