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Lead Behavioral Health Professional
National Guard Florida
Starke, FL 

This position functions as the Behavioral Health Case Manager in support of the Florida Army National Guard Office of the State Surgeon (OTSS). The Florida Army National Guard (FLARNG) Surgeon’s Office requires a highly responsive contracted staff providing behavioral health professional services (including case management), medical, and dental non-clinical case management and

Administrative care coordinator support services to convert non-medically ready

Soldiers to a Medical Readiness Classification (MRC) of 1 or 2. They function as liaison between the unit of assignment and the Office of the State Surgeon. BHP’s are required to be exceptional planners, coordinators, and facilitators. They are resourceful, identifying and implementing civilian and military resources/services in order to apply them to individual and group needs.

The behavioral health and case management team is expected to track duty limiting behavioral, medical, and dental issues by Soldier. Duty limiting condition information is expected to be synchronized for Soldiers with multiple issues when clinically acceptable between behavioral and medical personnel to streamline contact with units and Soldiers to meet readiness requirements. The contractor shall ensure annual medical/dental requirements are being maintained to exceed standards set forth by National Guard Bureau (NGB).



  • Behavioral Health Professional Services: Non Clinical Case Management practices are directed at addressing chronic conditions that are prevalent in the general patient population. Case managers can affect patient outcomes through proactive interventions across multiple healthcare settings. Additionally, case managers are expected to engage community resources and facilitate ongoing and consistent patient education.
  • Registered Nurse (Nurse Case Manager-NCM)The non-clinical case nurse manager requires the expertise as dictated by the 'practice of nursing" which is the systematic application of substantial specialized knowledge and skills derived from the biological, physical, and behavioral sciences, to the care, treatment, counsel, and health teaching of individuals who are experiencing changes in the normal health processes or who require assistance in the maintenance of health and the prevention or management of illness, injury, or disability.

    The principle duty of a non-clinical nurse case manager is to assist units in reaching their goal of a full, medically/dentally-ready Unit Manning Roster (UMR) and upon alert, the Deployment Manning Document (DMD). They function as liaison between the unit of assignment and the Office of the State Surgeon. NCMs are required to be exceptional planners, coordinators, and facilitators. They are resourceful, identifying and implementing civilian and military resources/services in order to apply them to individual and group needs.

    Primary duties include: apply current medical policy, render intake case management services at PHA and SRP, identify service member's individual medical needs, ensure that the DD Form 2766 is complete and accurate, create Medically Non-Deployable (MND) referrals in E-Case to chart all medical correspondence, collect all medical documentation necessary to substantiate the service member's deployment status, ensure that any and all medical documentation is placed within the service member's individual medical record and scanned to their electronic record, ensure that MEDPROS accurately reflects the service member's status, generate provider review packets for clearing/profiling upon receipt of appropriate medical documentation, ensure that the provider review packet is reviewed in a timely manner, deliver provider's disposition to the unit of assignment and the appointed medical representative, forward disposition and medical record to Health Systems Section (HSS) for board processing.

    Secondary duties are: provide up-to-date statistics regarding the medical readiness of their unit/s of assignment at meetings/IPRs, coordinate with the FLARNG medical actions team for deployment specific requirements and include mob site specific requirements into the unit of assignment's get well plan, incorporate DSS resources and services in order to augment the service member's treatment plan if applicable, provide mentorship to appointed medical representatives within assigned case load, work closely with the unit of assignment's command team and appointed medical representative. Refers Soldiers to the appropriate agencies to obtain counseling and/or guidance on benefits provided by the Department of Labor, Social Security Administration, Wounded Warrior Program and Veterans Affairs (VA). Counsels Soldiers on their rights, benefits, privileges or obligations and serves as SME for the Integrated Disability Evaluation System (IDES) process. Conduct Quality
    Assurance/Quality Control on medically non-deployable (MND) packets submitted to HSS and MTFs

  • Performs other job related duties as required.


The Behavioral Health Case Manager supervises two BH Administrative Care Coordinators and works with Behavioral Health Professionals to meet the Behavioral Health needs of the FLARNG under the direction of the Lead Behavioral Health Specialist and contract Program Manager.



The Behavioral Health Case Manager shall have the following qualifications:

Minimum qualifications are:

  •  Active, unrestricted registered nurse license from any U.S. jurisdiction
  • Able to meet all licensure requirements in AR 40-68, Chapter 4-8
  • Active (unexpired) BLS certification by the American Heart Association
  • Background in Behavioral Health preferred




  • Strong organizational skills
  • The ability to use Power Point, Excel, Word, Access, Outlook
  • Operate a personal computer to input, store, retrieve and manipulate data for various reports as required by this PRS. Experience with computerized client management systems is required.
  • Use various software programs to maintain database files and prepare reports, including but not limited to the following ARNG web-based electronic data systems via MODS: Medically Non-Deployable (MND)/e-Profile, Medical Data Protection System (MEDPROS), MEDPROS Web Data Entry (MWDE), Soldier Patient Locator (SPL), Warrior Transition Report (WTR), DENCLASS, AVS, HRR, ePHA/MHA, eCase and other modules as applicable or as they become available.
  • Experience with the military, such as prior military service or military family member or military family volunteer, is highly desirable.
  • Demonstrates competency in assessing, planning, implementing, and evaluating care provided including patient/family education.
  • Demonstrates leadership qualities including professional verbal and written communication skills, flexibility to prioritize complex situations, decision-making skills, and professional development through participation in continuing education and professional organizations.
  • Combined Access Card (CAC) Requirements: Before CAC issuance, the contractor employee requires, at a minimum, a favorably adjudicated National Agency Check with Inquiries (NACI) or an equivalent or higher investigation in accordance with Army Directive 2014-05.
  • HSPD-12 Background Investigation Requirements: The contractor ensures a CAC is obtained by all contract or subcontract personnel assigned to work on the Government site and by personnel requiring access to a DoD network are required to, at a minimum, have received a favorable FBI fingerprint check and must complete a National Agency Check with Inquiries (NACI) or equivalent/higher investigation which includes: OF306, one page Resume, PSIR Form, and fingerprint card.
  • Contractor employees shall have a favorable background investigation or hold a security clearance and access approvals commensurate with the level of information processed or available on the system. All contractor employees with access to a government info system must be registered in the ATCTS (Army Training Certification Tracking System) at commencement of services, and must successfully complete the DOD Information Assurance Awareness prior to access to the IS and then annually thereafter.
  • All contractor employees shall complete AT Level I awareness training within 10 calendar days of start date



This position leads a team of behavioral health professionals and administrative care coordinators who work under the supervision of the Lead Behavioral Health Specialist and Program Manager to provide behavioral health case management services to the FLARNG to support CNHS contractual requirements.

Contractor Travel: Travel to other locations in Florida may be required in order to meetdeliverables of this contract. All travel requirements (including purpose, plans, agenda, itinerary, or dates) shall be pre-approved by the government), and is on a strictly cost reimbursable basis.

Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information.

Established in 2009, Cherokee Nation Healthcare Services (CNHS) provides medical supplies and a wide range of services, including financial recovery, patient appointing, recruiting, credentialing and placement of clinical, administrative and housekeeping personnel for numerous federal agencies and commercial clients. Wholly owned by the Cherokee Nation, CNHS is part of the Cherokee Nation Businesses family of companies.

We are an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, gender identity and sexual orientation. If you’d like more information about your EEO rights as an applicant under the law, please visit the following two sites:

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may e-mail for assistance. This email address is for accommodation requests only and cannot be used to inquire about the application process or status.

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