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Job Title: Business Specialist II, Washington, DC, US ID#16213

Cherokee Nation Mission Solutions (CNMS) is committed to delivering innovative solutions to solve its clients’ toughest problems, whether it be in the next state or around the world. CNMS utilizes the most qualified teams to support each client’s mission, providing responsive, strategic and innovative paths forward. CNMS makes it a priority to build personal, business relationships with each client and to consistently go above and beyond their expectations.


The incumbent will receive correspondence from DOL and will need to support the timely review, analysis, routine, and/or correspondence. The incumbent will monitor and track necessary actions items required by DOL to provide SOP guidance and follow up with DOS bureaus/posts.


Includes the following:

  • The incumbent will support subject matter experts in updating SOPs and Department Intranet website procedural guidance to accommodate workers’ compensation tasks.
  • The incumbent will draft Department Notice and ALDAC cable to announce new ECOMP functions/purpose.
  • The incumbent will also arrange for a series of mandatory training sessions for bureau HR Coordinators and arrange for online information to be available for Post HR staff.
  • The incumbent will set up bureau agency reviewers and OSHA Record Keepers for ECOMP that encompass all designated bureau HR coordinators.
  • The incumbent will coordinate with State HR coordinators and ECOMP system administrators to set up Agency hierarchy or personnel access and stipulate access limits based on need-to-know, limiting bureau HR coordinators to data from their own bureau only. In consultation with DOL ECOMP experts,
  • The incumbent will propose ways to ensure appropriate access restrictions to Post data to the Post HR office only, so that only HR staff at Post, where the injury originated, has access.
  • The incumbent will explore form types, notification triggers and notification emails to parties such as supervisors, Post HR, Bureau HR and to HR/ER to ensure that the ECOMP electronic process is an efficient workflow process and that it serves as a resource for reporting data on Department wide activity.
  • The incumbent will support the correspondence of numerous items received daily via telephone, the “Workers Compensation” central mailbox and personal email box of senior HR managers. Requests are received daily from department claimants, supervisors and bureau HR coordinators that pertain to requests for claim status, eligibility criteria, claim processing, AQS and ECOMP databases. Email and telephone responses are professional and include research information from AQS, ECOMP and reference to DOL regulations. Email and phone questions will be responded to within three days with an interim response for any delays.
  • The incumbent will make recommendations and document any problems with compliance and eligibility criteria of claimants or beneficiaries of deceased employees to prevent potential fraud or abuse and bring to the attention of senior HR manager. Assistance and follow-up correspondence will also be provided to OIG investigators in a timely manner for inquiries of fraud.
  • The incumbent will develop and establish a robust process for reviewing the DOL OWCP Quarterly Chargeback Reports for any errors and corrections. The DOL OWCP Chargeback amounts to $8 million and above annually. The reports must be reviewed quarterly with corrections submitted to DOL within 90 days as necessary to eliminate incorrect DOL fiscal year end billings. Incumbent must understand anomalies such as incorrect pay rates, duplicate payments, spikes in medical charges, and changes in case status to catch errors.
  • The incumbent is expected to perform other duties as assigned. Assist with the Personal Domestic Workers (PDW)
  • Employment program and gather background materials for reports and briefing books for review by senior Department officials. Coordinate with HR offices and bureaus on matters concerning OWCP and PDW policy and programs.
  • Participate in weekly staff meetings. Ensure IT Services is aware of the need to use and update OpenNet, group email boxes and office scanners to upload supporting documents. Liaise with DOL/OWCP to report and correct complications or issues with ECOMP and AQS.
  • Assist the OIG investigators and respond to their inquiries and specialized requests in a timely manner.
  • Support daily correspondence in the Workers’ Compensation central mailbox and assess Agency Query System (AQS) case summary information from OWCP on cases that are 1 year’s old and older.
  • Make recommendations and prepare follow-up correspondence to document the eligibility compliance status of eligible claimants who suffer from work-related disability or who are beneficiaries of deceased employees, identifying action items or problems that indicate potential fraud or abuse.
  • Screen incoming OWCP letters on claimants and provide• drafts of DoS letters to OWCP, requesting information and data from OWCP’s case files for affected claimants to help verify that workers’ compensation benefits are being administered properly.
  • Maintain a strong knowledge of OWCP’s eligibility requirements and OWCP’s databases, such as AQS and ECOMP, to effectively research and collect information to complete projects and tasks effectively.
  • Monitors case status, scans OWCP letters and provide guidance to bureaus/posts on necessary actions relating to cases.
  • Provide procedural advice and guidance about the Federal Employees’ Compensation Act (FECA) to claimants who call, email or visit the HR/ER office.
  • Work independently and maintain excellent time management and customer service skills.
  • Perform other job related duties as assigned.


Knowledge or experience with the Workers’ Compensation program.  Human Resources experience.


  • Ability to work independently and efficiently without close supervision.
  • Knowledge of Microsoft Office Applications.
  • Good communication skills for data reporting and preparation of correspondence.
  • Ability to focus on details and investigate discrepancies in data.
  • Ability to use initiative and create/maintain “record of action” items.
  • Ability to reconcile data using human resources, financial, or administrative background and training.


Controlled climate office environment.

With $400 million in annual revenue, 20% growth per year, approximately 950+ active contracts serving 60+ government agencies in 25 countries, 47 states, 2 territories and 2000+ employees, Cherokee Nation Businesses’ (CNB) group of Federal Contracting Section 8(a) companies is well positioned to deliver expertise needed to solve complex technical issues. Federal Solutions provides an array of services for 12 of the 15 cabinet-level departments and agencies – from applications and data services to cybersecurity and national defense.

Why consider Cherokee Nation and our Federal Solutions business? Here are some great resources highlighting what we do and compelling reasons for joining our team!

We are an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, gender identity and sexual orientation. If you’d like more information about your EEO rights as an applicant under the law, please copy and paste the links to the following two sites: EEO Statement | EEO Poster

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may email “” for assistance. This email address is for accommodation requests only and cannot be used to inquire about the application process or status.

For Pay Transparency Non Discrimination provision, please copy and paste the following link: Pay Transparency Nondiscrimination Provision

We maintain an Affirmative Action Plan for the purpose of proactively seeking employment and advancement for qualified protected veterans and individuals with disabilities. Upon request, we will schedule time to make our Affirmative Action Plan accessible. If you are interested, please submit a written request with the email subject line: 2018 Request to View Affirmative Action Plan to the Compliance Administrator at “” This email box is not for resumes or follow up on job applications.