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Correspondence Analyst (ID 14088)

The Defense Health Agency (DHA) is a Combat Support Agency responsible for supporting joint operating forces across the range of military operations and in support of combatant commanders executing military operations.  The DHA supports the delivery of integrated, affordable, and high quality health services throughout the Military Health System.  It executes the Department of Defense’s (DoD) medical mission, manages the execution of policy issued by the Assistant Secretary of Defense for Health Affairs (ASD/HA) and serves as the program manager for TRICARE health and medical resources.

This position has the crucial responsibility of providing the final edits to correspondence and other documents to ensure they are free of errors when delivered to DHA Leadership.  A majority of this position’s work will be performed in the Correspondence and Task Management System (CATMS), the DoD’s official correspondence tool.  The work performed requires that the candidate possess relevant, proven experience and the ability to edit documents prior to starting the job.  All additional skills, such as the use of CATMS and knowledge of the DoD’s writing standards, will be acquired on the job.


  • Provide in-depth editing of correspondence and other documentation to ensure they are free of errors and adhere to the DoD’s and DHA’s writing standards.  Documents to be edited include but are not limited to memorandums, action memos, executive summaries, letters and reports to Congress.
  • Provide feedback to the team and other stakeholders on areas of improvement, such as common grammatical and formatting errors.
  • Review taskers containing correspondence and assign them to DHA offices, using CATMS, for their review and signature.
  • Review incoming mail correspondence, initiate in CATMS and decipher the correct action office.
  • Ensure hard-copy correspondence packages are compiled properly for DHA Leadership review and signature.
  • Conduct daily DHA Front Office runs to deliver and/or retrieve correspondence packages.
  • Conduct daily outreach, via phone and email, to obtain the status of correspondence actions in CATMS.
  • Create reports pulled from CATMS (Excel format) displaying overdue actions and other metrics for DHA Leadership’s review.
  • Maintain the status of all overdue CATMS actions for assigned DHA Directorate portfolio.
  • Field incoming questions regarding CATMS use and correspondence.
  • Provide additional document management support, which includes but is not limited to filing and tracking of hard-copy and electronic documents.
  • In time, the candidate will provide training on how to draft correspondence and use CATMS; some classes will be provided at off-site locations throughout the Continental United States.
  • Arrange training logistics, such as the training rooms, the trainee roster and training materials, as needed.
  • Update DHA correspondence templates, as needed, for upload to the DHA’s internal SharePoint site and shared drive.
  • Other duties, as assigned.

Clearance Requirement:

  • Ability to obtain and maintain a DoD public trust clearance (CAC).

Education Requirement:

  • A college degree is strongly preferred or equivalent work experience.

Required Experience Qualifications:     

  • Ability to edit and format documents in Microsoft Word to ensure the documents are free of grammatical, spelling and mechanical errors.  Experience in editing official correspondence is a plus.
  • Proficiency in other Microsoft Office tools.
  • Ability to work in a team environment where strong communication skills, both verbal and written, are heavily relied upon.
  • Ability to quickly adapt to sudden priority changes.
  • Ability to work as a self-starter and with a sense of urgency.
  • Must be able to interface with the client stakeholders and team in a professional manner.
  • Exceptional organizational, time management and verbal/ written communication skills.
  • Fluency in the English language.
  • Ability and willingness to travel domestically, up to 5%.
  • DHA and/or federal government contracting experience is a plus.


Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for Secret clearance.

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