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Customer Service Representative,Albuquerque, NM(ID#13314)

Cherokee Nation System Solutions provides a complete line of innovative services, consulting and products to government agencies, including application modernization, data utilization and advanced analytics, geospatial, GIS and remote sensing, information technology infrastructure, program professional services and scientific and research capabilities. CNSS offers an extensive selection of quality services and products at competitive prices. Additionally, CNSS collaborates with partners nationwide to provide even the most complex services to clients.

The Department of the Interior (DOI) Bureau of Indian Affairs (BIA) Office of Historical Trust Accounting (OHTA) currently oversees approximately 55 million surface acres of land, 57 million acres of subsurface mineral interests, and $3.6 billion in assets that are held in trust or restricted status by the Federal Government on behalf of individual American Indians, Alaska Natives, and federally recognized Indian tribes. Their mission is to plan, organize, direct, and execute the historical accounting of Individual Indian Monies (IIM) accounts.

We are currently looking for Customer Service Representatives to ensure call center/help desk end users receive a high level of service as measured by promptness, courteousness, accuracy, and completeness as well as coordinate and maintain a high standard in day-to-day activities

Responsibilities:

· Serve as the initial point of contact in providing beneficiary assistance by answering questions, providing problem resolution, processing requests, and logging interactions.

· Receive requests via phone, mail, fax, mail, chat, or walk-ins

· Authenticate customer identity

· Provide consistently high level of customer service by being prompt, professional, and courteous.

· Uses tools and follows DOPs aptly.

· Refer/escalate issue as needed as they seem appropriate

Qualifications:

· A high school diploma or an GED equivalent

· A minimum of one (1) to (2) years relevant experience in customer service OR Indian trust data and systems

· Ability to remain call under pressure and be accommodating

· Excellent problem solving skills

· Excellent communication skills both oral and written

· Proficiency with phone systems, database, MS Windows, MS Office and tracking systems

· Ability to successfully pass a drug screen and federal background check

Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information.

The Contractor agrees to give preference to Indians who can perform the work required regardless of age (subject to existing laws and regulations), sex, religion, or tribal affiliation for training and employment opportunities under this contract and, to the extent feasible consistent with the efficient performance of this contract, training and employment preferences and opportunities shall be provided to Indians regardless of age (subject to existing laws and regulations), sex, religion, or tribal affiliation who are not fully qualified to perform under this contract.

We maintain an Affirmative Action Plan for the purpose of proactively seeking employment and advancement for qualified protected veterans and individuals with disabilities. Upon request, we will schedule time to make our Affirmative Action Plan accessible. If you are interested, please submit a written request with the email subject line: 2018 Request to View Affirmative Action Plan to the Compliance Administrator at CNB.Compliance@cn-bus.com. This email box is not for resumes or follow up on job applications.