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Desktop Support Technician II (CCNA/Security+ Required)
Fort Detrick, MD (ID#14742)

Cherokee Nation Assurance (CNA) delivers a broad spectrum of professional management consulting services to its defense, health, environmental and civilian agency clients. To assist clients in achieving their goals, CNA provides a tailored management approach for complex government programs and disciplines including health information technology, research & science, program management, communications, correspondence and document management, governance and administrative support. Wholly owned by Cherokee Nation, CNA is part of the Cherokee Nation Businesses family of companies.

For more company information, visit our site at

The U.S. Army Medical Research Institute of Infectious Diseases (USAMRIID) at Fort Detrick, Maryland conducts basic and applied research to develop products, information, procedures, strategies, and training programs, and provides for medical defense against biological threats and naturally occurring infectious diseases of military significance that require biocontainment.

The Information Management Division purpose is to enable the research vision of USAMRIID with first-class computer and communication services. This is accomplished by providing IM/IT management, strategic planning, IM/IT infrastructure, software application development and sustainment, communication, network, information assurance compliance and Help Desk services.

We are seeking experienced Desktop Support Technicians to support the United States Army Medical Research Institute of Infectious Diseases (USAMRIID). The successful candidate will provide IT technical support and provide quality and timely service to USAMRIID customers for a wide range of IT hardware, software and network support.


  • Provide on-site technical support for desktop/laptop computer systems
  • Install hardware and software components purchased as upgrades or additions to the existing IT system.
  •  Set up of new desktop/laptop systems, migration of old computer files to new computer, and remedial maintenance of existing systems.
  • Provide remedial maintenance such as troubleshooting, servicing, and/or repairing desktop/laptop hardware equipment to return to an operational and functional state as defined by the original equipment manufacturer.
  • Using MEDCOM’s Enterprise Service Desk (ESD) Internal Service Request (ISR) system software Remedy, receive call tickets from the Help Desk, adhering to prioritization of calls, updating Remedy tickets with clear and cogent comments regarding tickets and closing tickets in Remedy.


  • Associate's or Bachelor’s Degree in a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
  • 1-3 years of related experience
  • A favorable National Agency Check (NAC) and National Agency Investigations leading to a secret clearance
  • Must has an active A+ and Network+ and/or Security+ as well as a Cisco Certified Network Administrator (CCNA) certificate.
  • Must be a US citizen

Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information.

With $400 million in annual revenue, 20% growth per year, approximately 950+ active contracts serving 60+ government agencies in 25 countries, 47 states, 2 territories and 2000+ employees, Cherokee Nation Businesses’ (CNB) group of Federal Contracting Section 8(a) companies is well positioned to deliver expertise needed to solve complex technical issues. Federal Solutions provides an array of services for 12 of the 15 cabinet-level departments and agencies – from applications and data services to cybersecurity and national defense.

Why consider Cherokee Nation and our Federal Solutions business? Here are some great resources highlighting what we do and compelling reasons for joining our team!

Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information.

We are an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, gender identity and sexual orientation. If you’d like more information about your EEO rights as an applicant under the law, please copy and paste the links to the following two sites: EEO Statement | EEO Poster

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may email “” for assistance. This email address is for accommodation requests only and cannot be used to inquire about the application process or status.

For Pay Transparency Non Discrimination provision, please copy and paste the following link: Pay Transparency Nondiscrimination Provision

We maintain an Affirmative Action Plan for the purpose of proactively seeking employment and advancement for qualified protected veterans and individuals with disabilities. Upon request, we will schedule time to make our Affirmative Action Plan accessible. If you are interested, please submit a written request with the email subject line: 2018 Request to View Affirmative Action Plan to the Compliance Administrator at “” This email box is not for resumes or follow up on job applications.