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Junior Program Healthcare Operations Support Specialist

Falls Church, VA

Req # 16072

 

Summary

The Defense Health Agency (DHA) is a Combat Support Agency supporting the healthcare needs of our warfighters and beneficiaries throughout the Military Health System (MHS). The DHA is embarking on the monumental task of taking over management and oversight of all MHS Direct Care Facilities by October 2019 as mandated in Public Law 114-28, the 2017 National Defense Authorization Act. This transition is to achieve greater standardization of healthcare across the MHS and streamline management of healthcare activities. This new era will require increased knowledge sharing, agility, integration, and continuous improvement to positively influence the success of the current and future health of all stakeholders served.

 

CNSP (Cherokee Nation Strategic Programs) is seeking a Journeyman/ Mid-Level Business / Healthcare Operations Specialist to assist with the DHA Clinical Support Division (CSD), Patient Safety Program (PSP) and The Office of the Deputy of the Assistant Secretary of Defense Health Services Policy and Oversight (HSP&O) Programmatic and Technical support contract. This contract provides programmatic and technical support for the DoD PSP, the DHA CSD (Medical Affairs/J-3), and Office of Assistant Secretary of Defense (OASD) Health Affairs (HA) HSP&O in five major areas: professional consultative services, management studies/MHS/DoD data analysis, preparation of responses, reports, documents, PowerPoint presentations, Excel spreadsheets, senior executive correspondences, meeting support and policy development/communication/education/drafts.

Essential Duties and Responsibilities

  • Coordinate with internal and external customers, coordinate and collaborate patient safety governance meetings, and identify patient safety issues and provide consultative expertise to the PSP in developing strategic direction
  • Provide direct support to key government leaders for task execution and management including scheduling meetings, coordinating travel, logistics, preparing agendas and meeting minutes, tracking action items and due outs, collecting and preparing read-aheads, developing executive action/decision packages, as well as action memos, memorandums of support or agreement, standard operating procedures or manuals, and/or DoD or HA/DHA issuances
  • Provide CSD Defense Travel System (DTS) administrator services to include preparing and adjudicate travel orders for CSD staff members
  • Provide support for Clinical Quality Management and Analytics
  • Provide support for evidence-based Processes and Research Methods
  • Provide support for Health Information Technology (HIT) Safety
  • Provide support for High Reliability and Safety Culture Transformation
  • Provide research, analytical and administrative support to include ongoing evidence-based analytical, research and evaluation methods and outcomes research, medical and safety science consultancy, best practices in patient safety, and relevant product development
  • Support leadership engagement and highly reliable strategies, to include consultation and coaching for the Services and MTFs, recommendation, development and/or repackaging of tools to support team training, develop needs assessments and conduct training and implementation of wide variety of patient safety related professional development and performance improvement activities, to include CEUs
  • Engage and communicate (written and verbally) with senior executive leaders within the MHS governance structure on a regular basis; produce senior executive level correspondence using Microsoft Office Suite
  • Monitor appropriate CATMS actions for supported DHA/HA lead, keeping Action Officers informed while ensuring documents are addressed and routed in a time sensitive manner
  • Coordinate and manage project tasks to ensure project delivery within allotted timelines

 

Supervisory and Management Authority

  • This position does not have management authority or supervisory capacity

 

Education and Experience

  • A Bachelor's degree or Eight (8) to Ten (10) years of experience in healthcare administration or operations supporting the Federal Government or Department of Defense; DHA experience is highly preferred
  • Experience providing meeting support to include scheduling/coordination, preparing associated documents, and adjudicating meeting minutes is required. Experience with the Defense Health Agency (DHA) or patient safety field is preferred
  • Experience conducting effective technical presentations to client management and professional/tactful coordination with a variety of project stakeholders

 

Knowledge, Skills and Abilities

  • Ability to multitask and meet aggressive deadlines
  • Good organizational skills and excellent communication skills, both oral and written
  • Self-starter with ability to work in a fast-changing environment
  • Critical thinking and problem solving skills are a must have skill set
  • U.S. Citizenship and DoD government security clearance NACI required
  • The ability to successfully pass a drug screen and a federal background check is mandatory

 

Work Environment

This position is primarily performed in an office setting in a controlled office setting

 

 

With $400 million in annual revenue, 20% growth per year, approximately 950+ active contracts serving 60+ government agencies in 25 countries, 47 states, 2 territories and 2000+ employees, Cherokee Nation Businesses’ (CNB) group of Federal Contracting Section 8(a) companies is well positioned to deliver expertise needed to solve complex technical issues. Federal Solutions provides an array of services for 12 of the 15 cabinet-level departments and agencies – from applications and data services to cybersecurity and national defense.

 

Why consider Cherokee Nation and our Federal Solutions business? Here are some great resources highlighting what we do and compelling reasons for joining our team!

 

http://cherokeenationbusinesses.com/Pages/home.aspx

 

http://cherokeenationbusinesses.com/careers/Pages/home.aspx

 

http://cherokeenationbusinesses.com/federalSolutions/Pages/overview.aspx

 

Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information.

 

We are an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, gender identity and sexual orientation. If you’d like more information about your EEO rights as an applicant under the law, please copy and paste the links to the following two sites: EEO Statement | EEO Poster

 

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may email “CNB.Compliance@cn-bus.com” for assistance. This email address is for accommodation requests only and cannot be used to inquire about the application process or status.

 

For Pay Transparency Non Discrimination provision, please copy and paste the following link: Pay Transparency Nondiscrimination Provision

 

We maintain an Affirmative Action Plan for the purpose of proactively seeking employment and advancement for qualified protected veterans and individuals with disabilities. Upon request, we will schedule time to make our Affirmative Action Plan accessible. If you are interested, please submit a written request with the email subject line: 2018 Request to View Affirmative Action Plan to the Compliance Administrator at “CNB.Compliance@cn-bus.com” This email box is not for resumes or follow up on job applications.