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Physical Access Control & Surveillance Systems Engineer, Lanham-Seabrook, MD, US, ID#16256

The Physical Access Control & Surveillance Systems Engineer provides reactive and proactive operational support for the customer’s enterprise physical access control system.

Essential Duties and Responsibilities (Deliverables):

Includes the following:

  • Provides the day-to-day technical support services necessary to the operation, maintenance, modification and enhancements of the PAC system.
  • Provides support in the less technical disciplines of IT, such as system operations, system configuration, system diagnosis and checkout, equipment installation, data entry and verification, media duplication, document control and software installation.
  • Participates and validates application content during system field and design document review and online operational checkouts.
  • Performs as a member of a team or as a Team Lead as required.
  • Provides resolution to EPACS Tier 1/2 non-ldentiv related issues as well as demonstrates an expert knowledge of IRS Tier 1/Tier 2 IRS problem ticket management procedures and the use of the IRS KISAM Service Manager on a 24x7x365 basis to troubleshoot and resolve customer incidents.
  • Demonstrates an expert knowledge of ldentiv Velocity Hardware component installation procedures to include: Review and qualitative analysis of complex EPACS Door Group Design documents.
  • Expert knowledge of video surveillance systems including system installation & maintenance, components, current industry trends and standards, experience with govt agency enterprise video management software systems as well as video surveillance integration with PACS and IDS.
  • Perform all physical access control infrastructure system programming including site door group design, card holder mapping, hardware connection mapping and properties configuration. Perform site system acceptance testing for project buildings. Monitor system configurations and system performance daily.
  • Ensure EPACS infrastructure configurations are maintained at the current sites.
  • Must be available for travel at government direction.           

Supervisory/Management Authority:

This position will perform as a Team Lead when required.

Education and/or Experience:

  • Identiv Certification
  • Knowledge of Identiv systems installation, configuration and startup integrated into overall security systems with IDS and video control.
  • Knowledge of network implementation and network media in the representative areas of ISDN, FDDI, SONET, ATM, Ethernet, and similar network topologies and protocols.
  • High School Education or GED required

Knowledge, Skills and Abilities: 

  • Excellent verbal and written communication skills; ability to communicate highly technical information to both technical and nontechnical users.
  • Detailed oriented and has excellent customer Service Skills.
  • Ability to work independently with minimal direction.
  • Team members shall demonstrate previous experience and knowledge of installing, configuring, integrating, and testing hubs/concentrators, bridges, routers, servers, gateways, network switching devices, and/or multiplexed information systems and command and control systems.
  • Proficiency in configuring Microsoft applications, operating systems, and databases or similar systems of network software products.
  • Must possess an excellent knowledge of networks, network management, and computer security practices, processes, and procedures.
  • Experience in practical application of physical security, administrative security and other processes that effect network and physical access control systems’ security.
  • Must be proficient in data communication protocols and standards (e.g. IEEE 802.3, TIA-485-A, DoD Standards.)
  • Ability to analyze the capabilities and deficiencies in security systems and networks.
  • Ability to analyze security system devices and components from multiple vendors
  • Must have prior experience in working in a technical assistance call center environment.
  • Must be certified in Identiv Hardware and Software installation, configuration, diagnostics, and operations.
  • Three years’ operating and maintaining an enterprise class Physical Access Control System and one year working as a service desk assistor.
  • The government may at its discretion waive experience requirements.
  • Familiarity with JIRA Service Desk, Agile IO Suite, Sharepoint, and Microsoft Office applications.
  • Good working knowledge and understanding of SLA’s.
  • Proficient in creating and maintaining user manuals and/or help desk guides.
  • Ability to successfully pass a Federal Background Investigation and Drug Screen.

Work Environment:

This position allows work to be remote. Some travel is required.

With $400 million in annual revenue, 20% growth per year, approximately 950+ active contracts serving 60+ government agencies in 25 countries, 47 states, 2 territories and 2000+ employees, Cherokee Nation Businesses’ (CNB) group of Federal Contracting Section 8(a) companies is well positioned to deliver expertise needed to solve complex technical issues. Federal Solutions provides an array of services for 12 of the 15 cabinet-level departments and agencies – from applications and data services to cybersecurity and national defense.

Why consider Cherokee Nation and our Federal Solutions business? Here are some great resources highlighting what we do and compelling reasons for joining our team!

Applicants selected may be subject to a U.S. Government security investigation and may need to meet eligibility requirements for access to classified information.

We are an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, gender identity and sexual orientation. If you’d like more information about your EEO rights as an applicant under the law, please copy and paste the links to the following two sites: EEO Statement | EEO Poster

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying or interviewing, you may email  for assistance. This email address is for accommodation requests only and cannot be used to inquire about the application process or status.

For Pay Transparency Non Discrimination provision, please copy and paste the following link: Pay Transparency Nondiscrimination Provision

We maintain an Affirmative Action Plan for the purpose of proactively seeking employment and advancement for qualified protected veterans and individuals with disabilities. Upon request, we will schedule time to make our Affirmative Action Plan accessible. If you are interested, please submit a written request with the email subject line: 2018 Request to View Affirmative Action Plan to the Compliance Administrator at “” This email box is not for resumes or follow up on job applications. #LI-BB