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Digital Program Manager III

Washington DC (ID#15009)

***Must have an active SECRET clearance***


Cherokee Nation Mission Solutions provides support services and project support personnel to our Government and industry partners. Our highly skilled experts support and supplement the mission, expertise, and skill sets of our clients. Utilizing our customer-intimate approach, we partner with our clients to provide strategic solutions that maximize the use of human and financial resources to ensure that mission-critical projects are completed on time and within budget.

For more company information, visit our site at www.

The next paragraph establishes who the employer (CNB Entity) is and creates some excitement about CNB and the job!   Be sure to verify on requisition request if the federal entity supported can be mentioned in the posting!  The hiring manager may need assistance or coaching from us as recruiting professionals


Job Description:

The position will assist in managing, design, implementation and monitoring of public diplomacy workshops (“Tech Camps”) that support these foreign policy and campaign goals, and to assist in social media technical assistance and expertise, including training non-expert users of social media platforms for outreach on foreign policy and public diplomacy priorities.


Includes the following:

  • Receives, researches and resolves social media and digital outreach strategy inquiries, issues and best practices raised by Department social media practitioners via the IIP Social Media Support helpdesk. Handles all tickets professionally, timely and accurately.
  • Works directly with Bureau’s division chief for Digital Support & Training to  assist posts to enhance their capacity to use social media platforms and digital outreach strategies; supports field personnel on specific projects, including through on-site trainings and visits to posts.
  • Proposes and develops reliable how-to and best practice materials for use by the Department, consistent with USG guidelines for social media and industry best practices.
  • Works with content providers to develop materials (written, video, images) that support all manner of social media initiatives, including content for the Bureau’s Social Media Hub.
  • Assists government lead(s) in acclimating staff and advising staff on U.S. government guidelines and best practices for social media for effective outreach to foreign publics
  • Monitors and analyzes available statistical data, including site traffic, hash tags, trending topics, etc., to identify strategic networks and discussion points likely to attract the target audience and generate the highest degree of participation.
  • Composes well-written reports for government lead(s) and Bureau leadership based on statistical data and other information collected from multiple sources within the Bureau.
  • Moderates or assists with moderation of interactive, online trainings on topics highlighted in the social media environment.
  • Plans, coordinates and implements Bureau-specific training modules designed to achieve specific digital diplomacy strategic objectives according to specifications and deadlines.
  • Create detailed schedules and work plans which identify and sequence the activities needed to successfully complete assigned projects.
  • Lead trainings, whether in-person or via online platforms, for overseas public diplomacy officers and local staff on both the functionality and strategic use of IIP-assigned digital platforms, tailored and customized to achieve specific digital diplomacy strategic objectives Develop and manage materials and resources used in each module, whether in-person or via online platforms.
  • Design, lead or co-lead interactive and hands-on modules whether training is delivered in-person or via online platforms.
  • Ability to obtain and maintain a suitable security clearance and DoS badge; ideal candidates will already possess a Secret-level clearance or higher.
  • Performs other job related duties as required.


Bachelor’s Degree in communications, public relations, education, marketing, public diplomacy, international relations, psychology, sociology, digital publishing, website development or related fields. Must have an active Secret clearance.


  • General knowledge of diplomacy and policies of the Department of State and the Bureau of International Information Programs.
  • Understanding and ability to teach methods for utilizing social media platforms.
  • Strong written, verbal and interpersonal and communication skills.
  • Excellent organization skills mandatory.
  • Proficiency in Google Apps, including Google Docs, Google Sheets, Google Forms.
  • Proficiency in collaboration and online training tools such as Slack, and Google Hangout.
  • Proficiency with Adobe products, including: Photoshop.
  • Working knowledge of social media networks, engagement strategies and internet technologies, including (but not limited to) Hoot suite, Facebook, Twitter, YouTube, Instagram, WhatsApp.
  • Experience in engaging publics through electronic media as well as development and maintenance of web-based properties.
  • Ability to obtain and maintain a suitable security clearance and DoS badge.
  • High level of proficiency in written and oral communications.
  • Excellent analytical and problem solving skills.
  • Excellent time management skills.
  • Ability to travel internationally to any requested location.
  • Proficiency in the use of digital engagement tools (e.g., collaboration platforms, email optimization, digital marketing and outreach, social media and online virtual meeting platforms) for public engagement purposes.
  • Stays abreast of emerging trends and tools via participation in communities of practice, professional associations, etc.
  • Ability to work within a team structure, collaborating closely with colleagues and operating interdependently to achieve assigned tasks.
  • High level of proficiency in written and oral communications.
  • Excellent analytical and problem solving skills.



This position is performed primarily in a secured federal office setting.

With $400 million in annual revenue, 20% growth per year, approximately 950+ active contracts serving 60+ government agencies in 25 countries, 47 states, 2 territories and 2000+ employees, Cherokee Nation Businesses’ (CNB) group of Federal Contracting Section 8(a) companies is well positioned to deliver expertise needed to solve complex technical issues. Federal Solutions provides an array of services for 12 of the 15 cabinet-level departments and agencies – from applications and data services to cybersecurity and national defense.

Why consider Cherokee Nation and our Federal Solutions business? Here are some great resources highlighting what we do and compelling reasons for joining our team!


Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information.

We are an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, gender identity and sexual orientation. If you’d like more information about your EEO rights as an applicant under the law, please copy and paste the links to the following two sites: EEO Statement | EEO Poster

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may email “” for assistance. This email address is for accommodation requests only and cannot be used to inquire about the application process or status.

For Pay Transparency Non Discrimination provision, please copy and paste the following link: Pay Transparency Nondiscrimination Provision

We maintain an Affirmative Action Plan for the purpose of proactively seeking employment and advancement for qualified protected veterans and individuals with disabilities. Upon request, we will schedule time to make our Affirmative Action Plan accessible. If you are interested, please submit a written request with the email subject line: 2018 Request to View Affirmative Action Plan to the Compliance Administrator at “” This email box is not for resumes or follow up on job applications.