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Security Systems Engineer
 Ogden, UT ( ID# 14288 )


Our client, the Internal Revenue Service (IRS) is the nation's tax collection agency and administers the Internal Revenue Code enacted by Congress. The agency’s stated mission is to provide America's taxpayers top quality service by helping them understand and meet their tax responsibilities and enforce the law with integrity and fairness to all.


The Security System Engineer Intermediate provides reactive and proactive operational support for the customer’s enterprise physical access control system.




  • Provides the day-to-day technical support services necessary to the operation, maintenance, modification and enhancements of the PAC system.
  • Provides support in the less technical disciplines of IT, such as system operations, system configuration, system diagnosis and checkout, equipment installation, data entry and verification, media duplication, document control and software installation.
  • Participates and validates application content during system field and design document review and online operational checkouts.
  • Performs as a member of a team or as a Team Lead as required.
  • Provides resolution to EPACS Tier 1/2 non-ldentiv related issues as well as demonstrates an expert knowledge of IRS Tier 1/Tier 2 IRS problem ticket management procedures and the use of the IRS KISAM Service Manager on a 24x7x365 basis to troubleshoot and resolve customer incidents.
  • Demonstrates an expert knowledge of ldentiv Velocity Hardware component installation procedures to include: Review and qualitative analysis of complex EPACS Door Group Design documents.
  • Expert knowledge of video surveillance systems including system installation & maintenance, components, current industry trends and standards, experience with govt agency enterprise video management software systems as well as video surveillance integration with PACS and IDS.
  • Perform all physical access control infrastructure system programming including site door group design, card holder mapping, hardware connection mapping and properties configuration. Perform site system acceptance testing for project buildings. Monitor system configurations and system performance daily.
  • Ensure EPACS infrastructure configurations are maintained at the current sites.
  • Must be available for travel at government direction.








  • Excellent verbal and written communication skills; ability to communicate highly technical information to both technical and nontechnical users.
  • Detailed oriented and has excellent customer Service Skills.
  • Ability to work independently with minimal direction.
  • Team members shall demonstrate previous experience and knowledge of installing, configuring, integrating, and testing hubs/concentrators, bridges, routers, servers, gateways, network switching devices, and/or multiplexed information systems and command and control systems.
  • Proficiency in configuring Microsoft applications, operating systems, and databases or similar systems of network software products.
  • Must possess an excellent knowledge of networks, network management, and computer security practices, processes, and procedures.
  • Experience in practical application of physical security, administrative security and other processes that effect network and physical access control systems’ security.
  • Must be proficient in data communication protocols and standards (e.g. IEEE 802.3, TIA-485-A, DoD Standards.)
  • Ability to analyze the capabilities and deficiencies in security systems and networks.
  • Ability to analyze security system devices and components from multiple vendors
  • Must have prior experience in working in a technical assistance call center environment.
  • Must be certified in Identiv Hardware and Software installation, configuration, diagnostics, and operations.
  • Three years’ operating and maintaining an enterprise class Physical Access Control System and one year working as a service desk assistor.
  • The government may at its discretion waive experience requirements.
  • Familiarity with JIRA Service Desk, AgileIQ Suite, SharePoint, and Microsoft Office applications.
  • Good working knowledge and understanding of SLAs.
  • Proficient in creating and maintaining user manuals or help desk guides.



Education and Experience:


  • Identiv Certification
  • Knowledge of Identiv systems installation, configuration and startup integrated into overall security systems with IDS and video control.
  • Knowledge of network implementation and network media in the representative areas of ISDN, FDDI, SONET, ATM, Ethernet, and similar network topologies and protocols.



Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information.


Apply online at


Established in 2005, Cherokee Services Group (CSG) is a leading provider of information technology and business support services. Its award-winning team of more than 200 employees delivers best-value IT solutions for commercial and government clients across the U.S. The company specializes in software and application services, network infrastructure services, and business process services. Headquartered in Tulsa, Oklahoma, Cherokee Services Group has a regional office in Fort Collins, CO, and 22 additional offices nationwide. Wholly owned by the Cherokee Nation, CSG is part of the Cherokee Nation Businesses family of companies.



We are an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, gender identity and sexual orientation. If you’d like more information about your EEO rights as an applicant under the law, please copy and paste the links to the following two sites:


If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may e-mail for assistance. This email address is for accommodation requests only and cannot be used to inquire about the application process or status.


For Pay Transparency Non Discrimination provision, please copy and paste the following link:


We maintain an Affirmative Action Plan for the purpose of proactively seeking employment and advancement for qualified protected veterans and individuals with disabilities. Upon request, we will schedule time to make our Affirmative Action Plan accessible. If you are interested, please submit a written request with the email subject line: 2018 Request to View Affirmative Action Plan to the Compliance Administrator at This email box is not for resumes or follow up on job applications.