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Senior Help Desk Coordinator– Springfield, VA (#14249)

Cherokee Nation Operational Solutions (CNOS) provides a complete line of medical equipment and supplies along with innovative office products and services to businesses and health care facilities throughout North America. Wholly owned by Cherokee Nation, Cherokee Nation Operational Solutions is part of the Cherokee Nation Businesses’ family of companies.

For more company information, visit our site at http://cherokee-os.com/Pages/Home.aspx    

The help desk (HD) coordinator serves as the IT reference coordinator to assist company users of company- or client-provided information resources technology. The position coordinates basic user technical training and remediation activities, oversees the information resources repository of instructional materials for user applications, and makes recommendations for additions to learning aids and tools. The position conducts needs assessments, evaluates assistance currently being offered and develops approaches to enhance company capabilities for user support.

Senior Help Desk Coordinator

Essential Duties and Responsibilities

  • Coordinates activities in support of user training and assistance requests for all programs.
  • Monitors assistance efforts periodically and provides assessment reports to management on status and recommendations for improvements.
  • Confers with users and IT personnel to develop new approaches or alternatives to ensure that user assistance is being provided effectively and efficiently.
  • Trains users in learning new company-provided applications and assists in problem solving for applications issues.
  • Maintains records, logs and reports of assistance.
  • Maintains network and PC preventive maintenance logging efforts to ensure network and data integrity.
  • Tests new software applications and recommends purchase where required. Trains HD staff on new applications.
  • Develops and writes operational procedures for the departments HD staff. 

 

Supervisory/Management Authority

  • This position will not have supervisory/management authority.

Education and/or Experience

  • Bachelor’s Degree in Computer Science, Informational Systems, or related field of study.

Knowledge, Skills and Abilities

  • Possess excellent knowledge of basic system protocols and methodologies.
  • Possess strong analytical and problem-solving skills and the ability to work effectively in a team or independently.
  • Communication skills, highly organized, work well under pressure and handle multiple projects at once.
  • Be self-motivated, positive, can-do approach and team player.
  • Ability to prioritize tasks in a high-pressure environment.
  • Must be able to obtain and maintain a favorable National Agency Check (NAC).
  • Must be a US citizen.

Work Environment

  • This position is primarily performed in a climate controlled office setting.   

With $400 million in annual revenue, 20% growth per year, approximately 950+ active contracts serving 60+ government agencies in 25 countries, 47 states, 2 territories and 2000+ employees, Cherokee Nation Businesses’ (CNB) group of Federal Contracting Section 8(a) companies is well positioned to deliver expertise needed to solve complex technical issues. Federal Solutions provides an array of services for 12 of the 15 cabinet-level departments and agencies – from applications and data services to cybersecurity and national defense.

Why consider Cherokee Nation and our Federal Solutions business? Here are some great resources highlighting what we do and compelling reasons for joining our team!

http://cherokeenationbusinesses.com/Pages/home.aspx

http://cherokeenationbusinesses.com/careers/Pages/home.aspx

http://cherokeenationbusinesses.com/federalSolutions/Pages/overview.aspx

Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information.

We are an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, gender identity and sexual orientation. If you’d like more information about your EEO rights as an applicant under the law, please copy and paste the links to the following two sites: EEO Statement | EEO Poster

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may email “CNB.Compliance@cn-bus.com” for assistance. This email address is for accommodation requests only and cannot be used to inquire about the application process or status.

For Pay Transparency Non Discrimination provision, please copy and paste the following link: Pay Transparency Nondiscrimination Provision

We maintain an Affirmative Action Plan for the purpose of proactively seeking employment and advancement for qualified protected veterans and individuals with disabilities. Upon request, we will schedule time to make our Affirmative Action Plan accessible. If you are interested, please submit a written request with the email subject line: 2018 Request to View Affirmative Action Plan to the Compliance Administrator at “CNB.Compliance@cn-bus.com” This email box is not for resumes or follow up on job applications.