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Senior Training Specialist, Arlington, VA (ID#13239)
Active Secret Clearance required

The Department of State’s (DOS) Information Resource Management (IRM) Messaging Systems Office (MSO) is responsible for developing, implementing, operating, and supporting all Department-wide messaging systems and services. The Office manages the integration of emerging technologies with existing and planned messaging programs, and ensures messaging services are accessible to all offices of the Department and to other Federal agencies. Serving in a technology support role, MSO seeks a contractor to provide services and work products including technical systems development, integration, configuration, testing, deployment, and technical project management support for new systems and maintenance of existing ones to ensure MSO can achieve its mission.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Includes the following:

Responsible for end –user support, training, consulting services and software application deployment. Provides support for issues/concerns that require advanced knowledge of software architecture. Creating documentation, manuals and other requested technical content. Training new staff on following a documented format. Provides tech leadership to the Help Desk and Support Team. This individual will work to ensure the highest level of customer satisfaction as well as provide DevOps support to the software team.

  • Attend meetings with Developers on behalf of the Team.
  • Follow standard help desk procedures including but not limited to logging all interactions.
  • Train new staff on the software utilizing a documented format.
  • Creating and implementing all necessary documentations and publications as requested by the manager. i.e. Best Practices, How-To Guides and Training Manuals.
  • Organizes and documents the User Group training according to format.
  • Creates and Implements knowledge data base.
  • Reviews business/process requirements of clients
  • On-Site training for new users, webinars and user groups.
  • Report writing.
  • Travels as required
  • Business analysis/consulting, matching appropriate software to meet customer needs.
  • QA testing
  • Assisting other employees with software/customer related questions.
  • Creates demo databases and VMs
  • Research questions using available information resources.
  • Stay current with system information, changes and updates.
  • Advising customers on additional modules and services which they may benefit.

SUPERVISORY/MANAGEMENT AUTHORITY

May Supervise Others

EDUCATION and/or EXPERIENCE

  • A Bachelor’s degree in CIS or other technical field. Knowledge of Microsoft Office, Adobe Acrobat, SQL .Net.
  • Person would have 10+ years of Help Desk, Implementation and Training experience.
  • Relevant professional experience such as technical support, customer service.
  • Requires certified scrum master (CSM) certification.
  • Must be U.S. Citizen.

KNOWLEDGE, SKILLS AND ABILITIES

  • “Minimum Active Secret SECURITY CLEARANCE LEVEL required” in order to remain eligible for employment, per contract and government requirements.”
  • Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information

WORK ENVIRONMENT

Federal Office Setting

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We are an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, gender identity and sexual orientation. If you’d like more information about your EEO rights as an applicant under the law, please copy and paste the links to the following two sites: EEO Statement | EEO Poster

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