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Service Desk Assistant, Washington, District of Columbia (ID#14866)

   Candidates without Active Secret Clearance will not be considered

Cherokee Nation Mission Solutions provides support services and project support personnel to our Government and industry partners. Our highly skilled experts support and supplement the mission, expertise, and skill sets of our clients. Utilizing our customer-intimate approach, we partner with our clients to provide strategic solutions that maximize the use of human and financial resources to ensure that mission-critical projects are completed on time and within budget.

For more company information, visit our site at www.



The contractor shall perform administrative duties to the assigned executive team member; meet and greet clients and visitors; create and modify documents using Microsoft Office and perform general clerical duties to include but not limited to: photocopying, faxing, mailing and filing.


Includes the following:

  • Prepare and/or edit organizational charts, memos and other general office documents and material as required;
  • Attend meetings and capture and distribute minutes derived from the meeting.
  • Prepare and/or edit standard operating procedures.
  • Refers situations involving significant deviations from established guidelines, or the absence of adequate guidelines, to supervisor.
  • Proofreads typed material before returning it to the author in order to eliminate typographical errors.
  • Uses word processing equipment to produce draft and final documentation suitable for publication.
  • Works from draft, edited, or previously typed material to record, update, and print required documentation.
  • Maintains record of work accomplished, files and document completed work, and works in cooperation with others in large, complex publication efforts.
  • Coordinates and provides administrative support for conferences and meetings.
  • Oversee all aspects of travel to support the assigned executive to include coordinating all logistics and transportation needs and generation of government travel orders.
  • Perform special assignments on request, providing substantive support and assistance to the Management team.
  • Other duties that may be assigned.


  1. Requires a minimum of 5 years of business office experience, including assisting executives. Requires a High School Diploma, GED or related experience; BA/BS preferred.


  • Shall have strong MS Excel and Word skills to produce monthly reports.
  • Shall have knowledge of clerical procedures used to perform the work.
  • Shall use judgment in locating, selecting, and applying the most appropriate authorized alternative among the various guidelines covering similar situations.
  • Shall be highly organized and have excellent oral and written communication skills in order to interface with personnel and other government agencies at all levels.
  • Ability to handle multiple tasks simultaneously.
  • Ability to communicate effectively orally and in writing. Knowledge of office policies, practices and procedures.
  • Shall demonstrate thorough knowledge of Microsoft applications (MS Word, PowerPoint and Excel) Experience working with databases; Knowledge of basic accounting skills helpful; Ability to work independently.


Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information.

We are an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, gender identity and sexual orientation. If you’d like more information about your EEO rights as an applicant under the law, please copy and paste the links to the following two sites: EEO Statement | EEO Poster

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may email “” for assistance. This email address is for accommodation requests only and cannot be used to inquire about the application process or status.

For Pay Transparency Non Discrimination provision, please copy and paste the following link: Pay Transparency Nondiscrimination Provision

We maintain an Affirmative Action Plan for the purpose of proactively seeking employment and advancement for qualified protected veterans and individuals with disabilities. Upon request, we will schedule time to make our Affirmative Action Plan accessible. If you are interested, please submit a written request with the email subject line: 2018 Request to View Affirmative Action Plan to the Compliance Administrator at “” This email box is not for resumes or follow up on job applications.

With $400 million in annual revenue, 20% growth per year, approximately 950+ active contracts serving 60+ government agencies in 25 countries, 47 states, 2 territories and 2000+ employees, Cherokee Nation Businesses’ (CNB) group of Federal Contracting Section 8(a) companies is well positioned to deliver expertise needed to solve complex technical issues. Federal Solutions provides an array of services for 12 of the 15 cabinet-level departments and agencies – from applications and data services to cybersecurity and national defense.