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Sr. Business Financial Operations Specialist (Patient Safety & Quality Improvement Subject Matter Expert)
 ( ID# 13448 )

Falls Church, VA


Since 2009, Cherokee Nation Technologies (CNT) has been serving government clients with time-tested solutions that increase client effectiveness through the intelligent use of technology. CNT’s expertise includes software and application services, network services, and business process services. The company is head-quartered in Tulsa, Oklahoma, with a regional office in Ft. Collins, Colorado, and client locations nationwide. Wholly owned by the Cherokee Nation, CNT is part of the Cherokee Nation Businesses family of companies.


For more company information, visit our site at

The Defense Health Agency (DHA) is a combat support agency supporting the healthcare needs of our warfighters and beneficiaries throughout the Military Health System (MHS). The DHA is embarking on the monumental task of taking over management and oversight of all MHS Direct Care Facilities by October 2018 as mandated in Public Law 114-28, the 2017 National Defense Authorization Act. This transition is to achieve greater standardization of healthcare across the MHS and streamline management of healthcare activities. This new era will require increased knowledge sharing, agility, integration, and continuous improvement to positively influence the success of the current and future health of all stakeholders served.


CNT is seeking a Senior Business and Financial Operations Specialist to assist with the DHA Clinical Support Division (CSD), Patient Safety Program (PSP) and The Office of the Deputy of the Assistant Secretary of Defense Health Services Policy and Oversight (HSP&O) Programmatic and Technical support contract. This contract provides programmatic and technical support for the DoD PSP, the DHA CSD (Medical Affairs/J-3), and Office of Assistant Secretary of Defense (OASD) Health Affairs (HA) HSP&O in five major areas: professional consultative services, management studies/MHS/DoD data analysis, preparation of responses, reports, documents, and correspondences, meeting support and policy development/communication/education/drafts.



  • Candidate will provide research and analytical support, evidence-based analytical and research evaluation methods and outcomes research, medical and scientific consultancy to the DHA Patient Safety Program
  • Coordination with internal and external customers, coordination and collaboration of patient safety governance meetings, and identification of patient safety issues, and provision of consultative expertise to the PSP in developing strategic direction
  • Provide research, analytical and administrative support to include ongoing evidence-based analytical, research and evaluation methods and outcomes research, medical and safety science consultancy, best practices in patient safety, and relevant product development
  • Support of leadership engagement and highly reliable strategies, to include consultation and coaching for the Services and MTFs, recommendation, development and/or repackaging of tools to support team training, develop needs assessments and conduct training and implementation of wide variety of patient safety related professional development and performance improvement activities, to include CEUs
  • Support for stakeholder engagement and knowledge management to include communication, change management, and management of secure learning portal, website, and collaboration tools and tracking utilization and progress

This position focuses on the following areas & tasks:


  • Safety and Quality Analytics Support      
  • Patient and Quality Improvement 
  • Research and Analytical Support
  • Evidence-Based Analytical Research and Evaluation Support Service
  • Ongoing Learning Work stream    
  • Curriculum Development and Instructional Design
  • Patient Safety Solutions
  • Education Analyst, Administrative and Technical Support
  • Continuing Education Support Services
  • Stakeholder Engagement and Knowledge Management Support Services 
  • Knowledge Management Support Services       


  • A master's degree is required
  • A minimum of ten (10) years’ experience with patient safety programs is highly desired
  • Experience with the Defense Health Agency (DHA) is preferred.
  • Professional registration/certification highly desired
  • Dynamic leader with strong initiative, facilitation and collaboration skills. Effective change agent
  • Ability to plan, organize and work in a fast-paced environment and handle multiple priorities
  • Ability to exercise appropriate judgment to seek guidance from leader, balanced with ability to self-direct and work independently
  • Demonstrated strong people skills, and oral and written communication skills to effectively facilitate teams, deliver presentations and express ideas. Interpersonal skills necessary to establish and maintain effective working relationships across the health system
  • Demonstrated ability to problem-solve, think critically and creatively, and provide leadership through a consultative role
  • Ability to abstract, analyze and interpret data using various databases and statistical tools
  • Ability to multitask and meet aggressive deadlines.
  • U.S. Citizenship and DoD government security clearance NACI required
  • The ability to successfully pass as drug screen and a federal background check is mandatory


Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information.


We are an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, gender identity and sexual orientation. If you’d like more information about your EEO rights as an applicant under the law, please copy and paste the links to the following two sites:


If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may e-mail “” for assistance. This email address is for accommodation requests only and cannot be used to inquire about the application process or status.


For Pay Transparency Non Discrimination provision, please copy and paste the following link:


We maintain an Affirmative Action Plan for the purpose of proactively seeking employment and advancement for qualified protected veterans and individuals with disabilities. Upon request, we will schedule time to make our Affirmative Action Plan accessible. If you are interested, please submit a written request with the email subject line: 2018 Request to View Affirmative Action Plan to the Compliance Administrator”. This email box is not for resumes or follow up on job applications.