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Sr. Messaging Specialist, Albuquerque, NM (ID#13935)

Cherokee Nation Technologies (CNT) is backed by the strength of Cherokee Nation, the largest Native American tribe in the U.S., with more than 320,000 tribal citizens.  CNT is committed to bringing the best and most ideally qualified teams to support the government and actively seeks contracting opportunities? to work with industry partners. 

Cherokee Nation Technologies invests in the brightest, most talented individuals to help lead the company and its clients to success. Through internal professional development programs and partnerships with institutions of higher learning, CNT arms its workforce with cutting-edge training.

SUMMARY

Our client, Indian Affairs (IA), established in 1824, is the oldest bureau of the United States Department of the Interior. Bureau of Indian Affairs employees across the country work with tribal governments in the administration of law enforcement and justice; agricultural and economic development; tribal governance; and natural resources management programs to enhance the quality of life in 566 federally recognized American Indian and Alaska Native tribal communities.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Includes the following:

  • Provide system support for current and future Indian Affairs (IA) and BIE electronic mail (email) and associated systems to ensure employees of IA have 24×7 access to email through appropriate architectures and on-call support defined in this tasks location and support hours.
  • Support the creation of new user accounts and delete old user accounts in accordance with IA procedures and policies. For new users, the Contractor shall provide brief training and/or “How-to documentation” on accessing, sending and receiving email.
  • Monitor accounts for data storage use. Weekly reports shall contain information on data storage that exceeds a certain amount as determined by OIT. These reports will be sent to the Contracting Officer Representative who will distribute the reports to the government task manager.
  • Respond to and resolve end-user email problems IA helpdesk, local user/field support personnel are unable to resolve. The Contractor shall monitor the IA ticketing system in support of user issues and ensure issue is escalated properly, tier I, tier II and tier III etc. The Contractor shall provide customer relation services to ensure high customer satisfaction. Unresolved complaints shall be escalated to management as necessary.
  • Contribute to and recommend email architectures and upgrades. This includes providing the necessary cost benefit analysis and project plan contributions to ensure the best value and best operating environment to support IA email services.
  • Responsible for installing, documenting, defining and supporting all email system activities to include support for any eDiscovery activities related to the IA email systems.
  • Support the mobile device management, configuration and support for all government-furnished mobile computing devices which includes smartphones and tablet devices such as iPhones, iPads, Android phones and tablets. Personally owned devices are not allowed for business use within IA. The Contractor will also be part of the IA Mobile device team and will be responsible for disseminating mobile device information and training information for both customers and support positions within the Bureau and will work closely with the Indian Affairs Service Center.
  • Access three checkpoints in the mobile device approval and setup process to ensure compliance with DOI directives; identity information systems, Maas360 system and Google’s CPanel system.
  • Manage logon accounts on the MaaS360 system which is the Department of the Interior (DOI) mandated cloud-based solution for mobile device management.
  • Access CPanel Google’s management utility which manages access to Google mail for customers. Mobile devices are automatically quarantined and manually approved by Messaging personnel.
  • Provide assistance in documenting an approach for the implementation of updates or migration of the email system for BIE Exchange infrastructure, creating a method of maintenance, conversion and developing the processes and procedures for the use/setup of the email system.
  • Attend meetings discussing and evaluating ongoing projects and changes to the OIT environment and IA applications. The Contractor shall provide technical expertise within scope of services when requested by IA. The Contractor shall attend regularly scheduled meetings, as well as ad-hoc meetings. The Contractor shall provide weekly status reports: tasks performed/completed by the Contractor in the previous week, tasks or deliverables yet to be completed under the terms of the contract and recommendations based on previous week’s contract activity which would improve performance or prevent operational problems from occurring or re-occurring in the future.
  • Analyze and solve Lotus Notes/Domino database system and back-up technical problems. The solution shall resolve the technical problem or the Contractor shall be required to continue research until an adequate resolution is accomplished.
  • Monitor the operation of tasks in the IA email enterprise for failure. This monitoring may be manual or through monitoring tools (SCom). Tasks can be associated with mail, calendaring/scheduling, message tracking, or any other tasks in the IA enterprise that are operational or may become operational in the future.
  • The Contractor shall study mail delivery to determine any bottlenecks and suggest solutions for improved delivery and reliability. The Contractor shall show statistics that prove a delay in time that it takes mail to be delivered and provide resolution to situation.
  • Monitor antivirus software for problems with virus tracking, mail backlog or pattern file update. Team members will assist with software upgrades and distribution throughout the enterprise.
  • At the request of the government, document current procedure(s) which relate to these tasks.
  • At the request of the government, work with other staff in developing and documenting new procedures.
  • Must be a permanent resident or citizen of the United States.
  • Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information.
  • Performs other job related duties as required.

SUPERVISORY/MANAGEMENT AUTHORITY

  • None

EDUCATION and/or EXPERIENCE

  • Education:   Bachelor’s  degree  or  MCSE  in  Exchange,  or  mix  of  equivalent  education  and experience.
  • Experience  Required:      A  minimum  of  five  years  of  technical  experience  with  additional experience in supporting, managing and architecting enterprise email systems, mobile device management (i.e., MaaS 360) and working knowledge of Lotus Notes/Domino databases.

KNOWLEDGE, SKILLS AND ABILITIES

  • Exchange 2007/2010/2013 administration
  • Cisco IronPort administration
  • Windows PowerShell/Exchange Management Shell scripting
  • C# programming experience
  • Google Apps administration
  • Symantec Enterprise Vault administration
  • IBM Domino and Notes database administration
  • Microsoft Server/Active Directory administration
  • Microsoft Data Protection Manager backup/recovery
  • Enterprise Message Flow administration/troubleshooting/maintenance

WORK ENVIRONMENT

Climate controlled office environment. Sitting at a workstation for extended periods of time. Collaborates with other groups. Occasional travel and overnight stay may be required.
 

Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information.

We are an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, gender identity and sexual orientation. If you’d like more information about your EEO rights as an applicant under the law, please copy and paste the links to the following two sites:
http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf

http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may e-mail “CNB.Compliance@cn-bus.com” for assistance. This email address is for accommodation requests only and cannot be used to inquire about the application process or status.           

For Pay Transparency Non Discrimination provision, please copy and paste the following link:https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf

We maintain an Affirmative Action Plan for the purpose of proactively seeking employment and advancement for qualified protected veterans and individuals with disabilities. Upon request, we will schedule time to make our Affirmative Action Plan accessible. If you are interested, please submit a written request with the email subject line: 2018 Request to View Affirmative Action Plan to the Compliance Administrator at “CNB.Compliance@cn-bus.com”.  This email box is not for resumes or follow up on job applications.