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Support Services Specialist (ID 14369)
Washington, DC

**ACTIVE SECRET SECURITY CLEARANCE REQUIRED**
 

Cherokee Nation Mission Solutions provides support services and project support personnel to our Government and industry partners. Our highly skilled experts support and supplement the mission, expertise, and skill sets of our clients. Utilizing our customer-intimate approach, we partner with our clients to provide strategic solutions that maximize the use of human and financial resources to ensure that mission-critical projects are completed on time and within budget.

The Executive Office for the Bureaus of Near Eastern Affairs and South and Central Asian Affairs NEA-SCA/EX has a requirement for full-time support services as a Support Services Specialist assigned to the Orientation and In-Processing Center (OIP). The primary objective is to perform administrative and support functions for NEA-SCA/EX and US embassies abroad via OIP Center.

**ACTIVE SECRET SECURITY CLEARANCE REQUIRED**

ESSENTIAL DUTIES AND RESPONSIBILITIES

NEA- SCA/EX has a requirement for full-time support services as a (Contractor will be assigned to the Orientation and In-Process Center (OIP) and serve as Support Services Specialist.  

  • Serve as the point of contact for both NEA and SCA bureaus in processing all Separate Maintenance Allowance requests and inquiries.
  • Review and process separate maintenance allowance requests within three working days of receipt and in line with the Standardized Regulations.
  • Advise on latest SMA allowances information, and draft standard operating procedures.
  • Coordinate with Regional Bureaus as needed with the Separate Maintenance Allowance application process and policies.
  • Review and process for clearance and dissemination all ambassadorial away-from-post requests within five working days.
  • Track all COM time-away-from post for reporting purposes to M/PRI, the Under Secretary or Management, and Secretary of State.
  • Draft Chief of Mission travel approval cables for clearances.
  • Assist with bureau’s crisis management activities including paperwork and clearances for authorized or ordered departures.
  • Assist the Executive Office with rosters, organizational charts, and lists.  Provides temporary office coverage and support duties as needed.
  • Serve as back up to Program Assistants in providing customer support to individuals assigned to NEA-SCA Missions involving phone, email and personal communication from the initial notice of assignment through deployment.
  • Assist customers with deployment requirements to include securing State badges, ensuring compliance with mandatory medical and training requirements and compliance with additional Post-specific requirements.
  • Track customer cases in an office database, which is used to determine where the customer is in the process, and prepare arrival reports to NEA-SCA Missions.
  • Assist with eCountry Clearance requests.
  • Correspond with supporting offices as needed via email/telephone.
  • Review DOS visa applications, draft visa request memos for processing. Prepare, scan and file copies of all materials included in submission.
  • Create and track all visa submission records in internal OIP Access Database. Maintain weekly visa tracker distributed to DOS Officials, as needed.
  • Update SharePoint visa log and upload Visa packages.
  • Liaise with DOS offices to receive visa application materials.
  • Maintain and organize customer electronic files. This includes working with the internal shared drive and uploading documents to SharePoint.
  • May serve as back-up to Program Assistants during OIP in-processing appointments where deploying customers complete post-specific paperwork and tasks.
  • Ensures employees have completed all pre-deployment documents and tasks prior to departing for Post.
  • Write E2 travel orders for temporary duty employees as needed by NEA-SCA/EX
  • Assist in maintaining in-processing conference room. This includes restocking supplies and logging into computers to verify full functionality when assigned.
  • Manages other tasks authorized by the Government Task Manager that fall within the scope of this task order.

 

SUPERVISORY/MANAGEMENT AUTHORITY

No supervisory or management authority.

EDUCATION AND EXPERIENCE

Bachelor’s Degree

KNOWLEDGE, SKILLS, AND ABILITIES

  • Must be customer-service oriented, dependable, attentive to detail and willing to other team members, as workloads require.
  • Have experience and demonstrated ability in working with computer database systems and the Microsoft Office Suite programs. SharePoint experience preferred.
  •  Ability to interact with Foreign Service Officers, Civil Servants, and Contractor staff in a professional and courteous manner.
  • Ability to multitask, work under pressure and adhere to short deadlines.
  • Must have strong organization skills to manage portfolio and track clients throughout deployment and application processes.
  • Strong writing skills and the ability to prepare professional emails quickly.
  • Ability to provide oral guidance in a group setting.
  • Willingness to learn new tasks that arise.
  • Must be willing to work as part of a team in a collaborative environment.
  • Secret Clearance required.
  • Previous experience working with the Federal government preferred, but not required.

WORK ENVIRONMENT

 Work performed in a controlled climate office environment.

We are an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, gender identity and sexual orientation. If you’d like more information about your EEO rights as an applicant under the law, please visit the following two sites:

http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf

http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may e-mail CNB.Compliance@cn-bus.com for assistance. This email address is for accommodation requests only and cannot be used to inquire about the application process or status.

For Pay Transparency Non Discrimination provision, click here: https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf