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Contractor augmentation to fulfill administrative and support functions for US Embassies at NEA-SCA Posts via the Orientation and In-Processing Center (OIP). To provide services in support of OIP’s mission as outlined below. Serve as a Team Leader supporting OIP.


  • Responsible for overseeing the portfolio(s) for designated country/countries as assigned.
  • Responsible for the training and supervision of assigned team’s Program Assistants, if applicable.
  • Provide technical guidance and direction on new DOS requirements as needed.
  • Reports directly to the OIP Senior Operations Advisor and Government Technical Monitor (GTM).
  • Liaise with colleagues at Post and within NEA-SCA/EX for resolution on country- specific issues.
  • Engage with colleagues at Post regarding OIP’s existing support services and any additional services that could be offshored to OIP to reduce the administrative burden at Post.
  • Liaises with colleagues at Post and within NEA/SCA-EX on country-specific issues.
  • Execute special projects as assigned by Government Task Manager (GTM) and Senior Operations Advisor in support of the OIP Center.  This includes refining processes to provide the most efficient services.
  • Overseas the daily work of Program Assistants that involve a full range of pre-deployment processing functions.
  • Draft visa and passport request memos for processing for NEA and SCA Posts. Distribute a balanced workload among employees, if applicable, to ensure the Program Assistants’ workload is completed in a timely manner. 
  • Resolve basic issues raised by travelers and Program Assistants.  Refer larger, systemic issues to Senior Operations Advisor.
  • Consult with Senior Operations Advisor on performance, progress and training needs of Program Assistants.
  • Submit and verifies e-Country Clearance requests, if applicable for designated NEA and SCA Posts.
  • Monitor group inboxes daily and respond to any inquiries.
  • Update internal documents and websites pages with minor changes or at the request of the Senior Operations Advisor.
  • Ensures that all the pre-deployment elements of in-processing are completed within OIPs established SOPs
  • Responsible for the accuracy of visa logs and the security of all passports that are received for visa processing.
  • Provides customer support to all U.S. Government employees deploying under COM. Customer service involves phone, email, and direct communication with employees from their initial assignment notification until their arrival at post. 
  • Assist and ensure traveler has completed deployment requirements to include but not limited to training and medical for designated NEA and SCA Posts.
  • Ensure team enters travelers’ data into OIP’s shared databases in accordance with the SOP. Update database as necessary.
  • Maintain an electronic personnel file for each traveler as needed. Monitor personnel files for completeness and accuracy.
  • Prepare and send all weekly required reports to Post and NEA-SCA/EX (i.e. Post weekly arrival report, visa report, housing report).
  • Assists walk-in customers in a professional manner.
  • Monitors in-processing appointments and ensures employee has met all pre- deployment requirements prior to appointment, as needed.
  • Supervises/conducts in-processing orientation and ensures the employee has all deployment documents completed, as needed.
  • Maintaining and organizing office files, including working with the internal shared drive and uploading documents to SharePoint.


  • Weekly Time and Attendance: the Contractor will provide employee time and attendance data to the Contracting Officer Representative and/or designated Government Technical Monitor(s) on a weekly basis or as requested.
  • Weekly and Monthly Reports as requested by the Contracting Officer Representative and/or designated Government Technical Monitor(s).


No supervisory or management authority.


Bachelor’s Degree


  • Familiarity of Department of State operations and overall office management experience.
  • Working knowledge of Federal travel regulations, transportation and security requirements, country clearance processes, and other administrative regulations, policies, and procedures applicable to the transfer of Foreign Service Officers to overseas posts.
  • Experience working under pressure and adhering to short deadlines.
  • Ability to multitask.
  • Knowledge of customer service principles and practices.
  • Working knowledge of personal computers and general administrative practices.
  • Experience with Microsoft Office Suite and SharePoint preferred.
  • Must be customer-service oriented, dependable, and attentive to detail. 
  • Must be willing to train and assist other team members, if applicable, as workloads require. 
  • Ability to organize, prioritize and schedule work with minimal supervision.
  • Strong oral and written communication skills to implement projects, and to provide guidance to U.S. government Foreign Service and Civil Service employees and contractor staff in a professional and courteous manner.
  • Ability to provide oral guidance to employees in a group setting.


 Work performed in a controlled climate office environment.

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