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Telecommunications Manager – Voice – Springfield, VA (#14253)

Cherokee Nation Operational Solutions (CNOS) provides a complete line of medical equipment and supplies along with innovative office products and services to businesses and health care facilities throughout North America. Wholly owned by Cherokee Nation, Cherokee Nation Operational Solutions is part of the Cherokee Nation Businesses’ family of companies.

For more company information, visit our site at    

We are seeking Telecommunications Manager – Voice that will be responsible for the Regional Network Enterprise Center (RNEC) Local Network Enterprise Centers (LNEC); which is the installation focal point for voice and data communications. Reviews, evaluates, and approves telecommunication design criteria for major facility construction/modification for telephone equipment floor space, environmental controls, physical and electrical conditioning, security, power, lighting, fire protection, explosion protections, etc., required to support the assigned projects. Reviews and approves/disapproves, local service requests (LSR) received from customers through the use of the Telephone Management System (TMS) after determination of requirements, ensures that the most economical cost effective service is provided to customers. Coordinates support, such as fixed equipment interface, telephone directories, supplies and equipment. Establishes and maintains the list of restorations priorities for the installation. Prioritize all LSR in accordance with activity/policy.

Telecommunications Manager – Voice

Essential Duties and Responsibilities

  • Keeps supervisor and Director apprised of the statues of LSRs and the general condition of the post telephone system and interface of all communications circuitry.
  • Plans and conducts studies and performs technical analysis of telephone communications requirements to develop designs, technical specifications, statements of work, manuals, and handbooks for the procurement and installation of new and digital telephone switching and outside plant equipment, systems, and facilities.
  • Directs and/or performs site surveys on site surveys on installation to determine condition of existing telecommunications services, facilities, and equipment. Obtains information necessary to identify user requirements, performs technical analysis, and identifies design requirements for modification and installation of special telephone communications systems including VoIP, equipment, and facilities. On continuing assignments, applies information obtained during site surveys; develops alternative telecommunication concepts, selects the most cost effective alternatives, documents the site preparation requirements, reviews the equipment installation and cutover and test plans and serves as on-site consultant to resolve technical problems or issues, as required. Prepares correspondence, project concurrence letters, technical design, fact sheets, cost estimates, status reports, etc., as required by complete projects assigned.
  • Performs quality control inspections and various testing procedures to insure contractor compliance with all contract provisions. Witnesses and certifies for the government as to the technical acceptance of equipment and assemblies used and to operations provided by the contractor.
  • Evaluates contractor plans, proposals, and contract deliverables to determine performance objectives are being met, May function as chairman or member of technical evaluation committees, as assigned.
  • Provides technical support and assistance of preparing all telecommunication requirements necessary for completing an operational/functional information systems network design serving the NCR customers and meeting Campus Area Network (CAN) architecture. Also includes cost proposals, purchase/ordering material, components, blue prints, architecture structure requirements and consults/coordinates with vendors and contractors for implementation of planned services and information systems. Plans and assist other planners, supervisors, in the technical integration of information system projects on the installation.
  • Provides users with voice and data network hardware configuration and different transmission media supporting VoIP requirements. Develops reports on the status of projects, also recommends needed redesign studies, priority areas of emphasis for improvement of current systems considering existing problems, constrains and potentially relevant developments in technology. Reviews proposals for changes, which consist of objectives, scope and user's expectations. Gathers facts, analyzes data and prepares project synopsis which compares alternatives in terms of cost, time availability of equipment and staff/contractor and recommends a course of action, Conducts feasibility studies preliminary to proposed changes in equipment and systems to meet special requirements by evaluating the benefits of various configurations of different network architectures. Compares data such as response rate, repair rates and compatibility with related equipment complies and analyzes data from technical publications and contract proposals.

Supervisory/Management Authority

  • May assigns work in terms of priority and general objectives, Incumbent must analyze project requirements, identify issues, and plan and carry out work. Independently determines and initiates necessary project coordination within and outside the agency. Technical decisions and recommendations are normally accepted as authoritative and final, keeps supervisor informed of status of assigned projects and consults with them particularly sensitive, critical or controversial issues. Completed work is reviewed for overall effectiveness in meeting objectives and conformance with agency policy.                                        

Education and/or Experience

  • Requires a minimum of a Bachelor’s Degree in Computer Science, Information Systems, or related field of study and 2+ years of IT experience in a mid- to large-sized environment. 

Knowledge, Skills and Abilities

  • Serves as project officer responsible for the implementation of individual VoIP systems and their proper functioning in the entire network. Responsibilities include the entire implementation process, from site survey to final cutover and acceptance testing.
  • Performs technical analysis, and preliminary and detail system design to prepare telecommunication concept plans and proposals for satisfying user requirements. Projects are large and complicated and involve upgrade, modification, and/or rehabilitation of supporting plant and the installation of new digital telephone switching requirements and accommodating special needs of the facility. Performs on-site telecommunications design in supporting agency IT standard, policies and authorized system design approaches. Provides expert knowledge on open system infrastructure and post architecture for campus area network before and during installation process of fiber optic cable plants/component configuration are technically functional and operable meeting design and engineering specifications for effective information systems network.
  • Extensive technical knowledge of the operational, performance, and technical characteristics of analog and digital telephone switching equipment, VoIP, systems and networks, such as for application to DISA and non-DISA switched networks. Knowledge encompasses such equipment and systems as large and complex TDM switches capable of switching high volumes of voice and data traffic, multiplex equipment.
  • Knowledge of established criteria, practices, methods, and techniques for design and analysis of telephone switching systems and facilities; and skill to make significant adaptations to analytical methods and techniques to resolve unusually difficult or controversial problems.

Work Environment

  • This position is primarily performed in a climate controlled office setting.  

With $400 million in annual revenue, 20% growth per year, approximately 950+ active contracts serving 60+ government agencies in 25 countries, 47 states, 2 territories and 2000+ employees, Cherokee Nation Businesses’ (CNB) group of Federal Contracting Section 8(a) companies is well positioned to deliver expertise needed to solve complex technical issues. Federal Solutions provides an array of services for 12 of the 15 cabinet-level departments and agencies – from applications and data services to cybersecurity and national defense.

Why consider Cherokee Nation and our Federal Solutions business? Here are some great resources highlighting what we do and compelling reasons for joining our team!

Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information.

We are an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, gender identity and sexual orientation. If you’d like more information about your EEO rights as an applicant under the law, please copy and paste the links to the following two sites: EEO Statement | EEO Poster

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may email “” for assistance. This email address is for accommodation requests only and cannot be used to inquire about the application process or status.

For Pay Transparency Non Discrimination provision, please copy and paste the following link: Pay Transparency Nondiscrimination Provision

We maintain an Affirmative Action Plan for the purpose of proactively seeking employment and advancement for qualified protected veterans and individuals with disabilities. Upon request, we will schedule time to make our Affirmative Action Plan accessible. If you are interested, please submit a written request with the email subject line: 2018 Request to View Affirmative Action Plan to the Compliance Administrator at “” This email box is not for resumes or follow up on job applications.