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Telecommunications Technician – Audio, Visual/VTC – Springfield, VA (#14274)

Cherokee Nation Operational Solutions (CNOS) provides a complete line of medical equipment and supplies along with innovative office products and services to businesses and health care facilities throughout North America. Wholly owned by Cherokee Nation, Cherokee Nation Operational Solutions is part of the Cherokee Nation Businesses’ family of companies.

For more company information, visit our site at    

The Telecommunications Technician – Audio, Visual/VTC provides conference support, VTC installation and configuration, VTC Troubleshooting, new conference room installations as well as other AV/VTC tasks.

Telecommunications Technician – Audio, Visual/VTC

Essential Duties and Responsibilities

  • Set-up, facilitate, test, and operate all AV/VTC equipment in conference centers and conference rooms.
  • Provide operational and maintenance support of A/V VTC systems in conference rooms, training rooms, auditoriums, senior leadership A/V VTC equipment, video walls, signage systems, and provides operating instructions to AV customers.
  • Provide Tier 1 & 2 troubleshooting of A/V display sharing and Customer control interface panels.
  • Provide preventive maintenance, functionality, installation, operation, and troubleshooting of AV/VTC assets.
  • Ensure that appropriate telecommunication documentation exists, including operational instructions and, that Standard Operating Procedures are updated as needed.
  • Provide hands-on assistance involving troubleshooting and diagnostic support for all related systems, equipment failures or service issues.
  • Assists in all service / system upgrades while being a team player involving telecommunications and networking projects.
  • May research available and emerging Audio Visual technologies to recommend future implementations.
  • Uses knowledge of current systems to promote beneficial capabilities and leverage use of the system's features.
  • Creates, update, and resolve trouble tickets as assigned and, enter service request tickets daily.


Supervisory/Management Authority

  • Will assign work in terms of priority and general objectives, Incumbent must analyze project requirements, identify issues, and plan and carry out work. Independently determines and initiates necessary project coordination within and outside the agency. Technical decisions and recommendations are normally accepted as authoritative and final, keeps supervisor informed of status of assigned projects and consults with them particularly sensitive, critical or controversial issues. Completed work is reviewed for overall effectiveness in meeting objectives and conformance with policy.

Education and/or Experience

  • Requires a minimum of a 4-8 years of experience in operating and maintaining A/V VTC equipment. Strong switch/router/control panel configuration; experience working in a fast paced high visibility environment.  

Knowledge, Skills and Abilities

  • Minimum 3 years’ experience in VTC trouble tickets, setup, and administration
  • Performs technical analysis, and preliminary and detail system design to prepare audio visual concept plans and proposals for satisfying user requirements. Projects are large and complicated and involve upgrade, modification, and/or rehabilitation of supporting plant and the installation of new audio visual/VTC requirements and accommodating special needs of the facility. Performs on-site telecommunications design in supporting agency IT standard, policies and authorized system design approaches. Provides expert knowledge on open system infrastructure and post architecture for campus area network before and during installation process that meet design and engineering specifications for effective information systems network.
  • Extensive technical knowledge of the applications, operational, performance, and technical characteristics of audio visual/VTC  equipment to include: iPads, Playbooks, smart phones, and other mobile devices.
  • Knowledge of established criteria, practices, methods, and techniques for design and analysis of telephone switching systems and facilities; and skill to make significant adaptations to analytical methods and techniques to resolve unusually difficult or controversial problems.
  • Must be able to obtain and maintain a favorable National Agency Check (NAC).
  • Must be a US citizen.

Work Environment

  • This position is primarily performed in a climate controlled office setting.  

With $400 million in annual revenue, 20% growth per year, approximately 950+ active contracts serving 60+ government agencies in 25 countries, 47 states, 2 territories and 2000+ employees, Cherokee Nation Businesses’ (CNB) group of Federal Contracting Section 8(a) companies is well positioned to deliver expertise needed to solve complex technical issues. Federal Solutions provides an array of services for 12 of the 15 cabinet-level departments and agencies – from applications and data services to cybersecurity and national defense.

Why consider Cherokee Nation and our Federal Solutions business? Here are some great resources highlighting what we do and compelling reasons for joining our team!

Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information.

We are an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, gender identity and sexual orientation. If you’d like more information about your EEO rights as an applicant under the law, please copy and paste the links to the following two sites: EEO Statement | EEO Poster

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may email “” for assistance. This email address is for accommodation requests only and cannot be used to inquire about the application process or status.

For Pay Transparency Non Discrimination provision, please copy and paste the following link: Pay Transparency Nondiscrimination Provision

We maintain an Affirmative Action Plan for the purpose of proactively seeking employment and advancement for qualified protected veterans and individuals with disabilities. Upon request, we will schedule time to make our Affirmative Action Plan accessible. If you are interested, please submit a written request with the email subject line: 2018 Request to View Affirmative Action Plan to the Compliance Administrator at “” This email box is not for resumes or follow up on job applications.