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Journeyman (Mid-Level) Program Operations Support Specialist (COVID19 Surge), Falls Church, VA ID#18038



CNSP is seeking a (Mid-Level) Program Operations Support Specialist to assist with the DHA Clinical Support Division (CSD), Patient Safety Program (PSP), and The Office of the Deputy of the Assistant Secretary of Defense Health Services Policy and Oversight (HSP&O) Programmatic and Technical support contract. This contract provides programmatic and technical support for the DoD PSP, the DHA CSD (Medical Affairs/J-3), and Office of Assistant Secretary of Defense (OASD) Health Affairs (HA) HSP&O in five major areas: professional consultative services, management studies/MHS/DoD data analysis, preparation of responses, reports, documents, and correspondences, meeting support and policy development/communication/education/drafts.


The Defense Health Agency (DHA) is a Combat Support Agency supporting the healthcare needs of our warfighters and beneficiaries throughout the Military Health System (MHS).

This position is specifically to support the surge in requirements related to the COVID-19 response in the Patient Safety program. 



Perform administrative support in response to the following contract requirements:

In surge support of COVID-19, provide program management and administrative support to

CSD/Medical Affairs senior leadership activities.

This includes:

o Reporting and documentation and information/knowledge management-

  • Administrative and meeting support to crucial government leaders that have primary responsibility for the CSD and its branches for coordinating and preparing for critical engagements and meeting management support for a new 15/governance groups and boards, which average 1-3 hours/meeting and meet daily or 1-2/week.


  • Examples of administrative and meeting management support include:
    • Direct support to the government leads for task execution and management, scheduling meetings, coordinating travel if a large group requires off-site travel, logistics, preparing agendas and meeting minutes, tracking action items and due outs, collecting and preparing read-ahead, developing executive action/decision packages (briefs and/or papers and supporting documentation, and drafting any chartered deliverables, such as execution plans, and/or guidance, such as Action Memos, memorandums of Support or Agreement, Standard Operating Procedures or Manuals, and/or DoD or HA/DHA issuances. Included are Congressional meetings and congressionally mandated reviews, such as the DoD Government Accountability Office (GAO) and other considerations, and the DoD Inspector General (IG) Office—which may require meeting management over a year, with semi-annual update requirements.
    • Maintain all governance meeting materials, agenda, read-ahead, and meeting minutes in designated SharePoint repositories and sharing portals.
    • Provide coordination support for the COVID-19 requests to the Triage Team with such activities as track submissions, prepare documents for leadership updates and synchronization on portal submissions, and calculations using scoring.
    • Prepare package coordination documents and coordinate and process taskings received through the correspondence system (CATMS) to include tasker documents for routing and coordination, track progress across multiple levels of within DHA/HA, and reach out to divisions when stalled in the process, and keep the Action Officers abreast and the documents routed in a time-sensitive manner.
    • Provide CQM/MA leadership team with actions supporting the development of draft guidance/policy memorandums and strategic and tactical plans 
    • Prepare draft info papers, Frequently Asked Questions, draft correspondence, and PowerPoint development. Review and edit as requested.
    • Provide CSD/MA leadership support to activities related to daily meeting activities in preparation for the Crisis Action Team and follow on actions needed for quick turnaround.
    • Draft logically considered, well and carefully reasoned, concise and articulate briefings, papers, concept documents, action plans and/or memorandums responding to Congressional, Government Accountability Office (GAO), Inspector General (IG), Reports to Congress (RtC), DoD, or other designated agencies.
    • Coordinate with CSD/MA leadership in support of COVID-19 enterprise broad activities, plans, emergency response, and comprehensive solutions are addressing GAO, IG, and other highly visible efforts to promote a culture of improvement and sustainment of safe, reliable practices.
    • Prepare draft communications/media responses for CSD/MA leadership, coordinating with DHA COMMs as needed.
    • Provide technical guidance and direction to support complex tasks and portions of jobs requiring unique or uncommon levels of infection prevention and control expertise, including data systems, patient safety/infection prevention, and control science, research, and solutions to ensure patient safety and staff.
    • Propose measures of effectiveness, dashboard displays, and impact studies to track CSD/MA leadership COVID-19 activities.
    • Coordinate and prepare agendas, concept documents, presentations, briefs, EXSUMS, CATMS actions, leadership updates, and status changes for CSD/MA leadership for all COVID-19 related activities.
    • Coordinate with the Ongoing Learning Support WorkStream to develop educational materials/tools and implementation guidance in support of DHA, support leadership in Market/Intermediate Headquarters, and MTFs in support of COVID-19, as needed.
    • Coordinate with the Stakeholder Engagement/Knowledge Management, to promote leadership (Commanders and Chief Medical Officers in Markets/Intermediate Headquarters, and MTFs to keep abreast of constant changes. Make recommendations to ensure all related tools, tips, guidance, and recommendations are communicated promptly to patients and staff across the MHS. Synthesize content to make it easy to understand.
    • Prepare an After Action Report with lessons learned in CSD/MA to support readiness and preparedness for future emergent and pandemic situations. (DELIVERABLE 27)





  • A Bachelor's degree is required; a Master's degree highly recommended.
  • Three (3) to six (6) years of experience in administration or operations supporting the Federal Government or Department of Defense; DHA experience is highly preferred.



  • Experience providing meeting support to include scheduling/coordination, preparing associated documents, and deciding meeting minutes is required.
  • Experience coordinating official government travel utilizing the Defense Travel System (DTS) is highly preferred.
  • Experience using CATMS is preferred.
  • Good organizational skills and excellent communication skills, both oral and written.
  • Tolerance for ambiguity and the ability to work in a fast-changing environment with a self-starter approach.
  • U.S. Citizenship and DoD government security clearance NACI required.
  • The ability to successfully pass as a drug screen and a federal background check are mandatory.



Office setting



About Cherokee Federal

Cherokee Federal – a division of Cherokee Nation Businesses – is a team of tribally owned federal contracting companies focused on building solutions, solving complex challenges, and serving the nation's mission around the globe for more than 60 national clients. Our team of companies manages nearly 1,000 projects of all sizes across the construction, consulting, engineering and manufacturing, health, and technology portfolios.

Since 2012, the Cherokee Federal team of companies has won more than $5 billion in government contracts. Our 3,000+ employees work in 26 countries, 50 states, and 2 U.S. territories.

Why choose Cherokee Federal? Visit our website and learn about the great reasons to join our team.



Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for classified information.

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