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Cherokee Nation Mission Solutions provides support services and project support personnel to our Government and industry partners. Our highly skilled experts support and supplement the mission, expertise, and skill sets of our clients. Utilizing our customer-intimate approach, we partner with our clients to provide strategic solutions that maximize the use of human and financial resources to ensure that mission-critical projects are completed on time and within budget.
 

SUMMARY

Position provides support to individuals with deployment requirements to include securing State badges, ensuring compliance with mandatory medical and training requirements and compliance with additional Post-specific requirements.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

Includes the following:

  • Provide customer support to a block of individuals assigned to a PSP Post involving phone, email and personal communication from the initial notice of assignment through deployment.
  • Assist customers with deployment requirements to include securing State badges, ensuring compliance with mandatory medical and training requirements and compliance with additional Post-specific requirements.
  • Track customer cases in an office database, which is used to determine where the customer is in the process, and prepare arrival reports to the PSP Mission.
  • Assist with eCountry Clearance requests. Review and verify eCountry Clearances as necessary.
  • Correspond with supporting offices as needed via email/telephone.
  • Maintain and organize customer electronic files. This includes working with the internal shared drive and uploading documents to SharePoint.
  • Attend and assist during OIP in-processing appointments where deploying customers complete post-specific paperwork and tasks. Collect required items and assist customers with completion of forms during appointment as instructed by Team Leader.
  • Ensures employees complete all pre-deployment documents and tasks prior to departing for Post.
  • Monitor Visa requests group inbox daily and respond to any inquiries.
  • Review all Visa applications, draft visa request memos for processing. Prepare, scan and file copies of all materials included in submission.
  • Create and track all visa submission records in internal OIP Access Database. Maintain weekly visa tracker distributed to DOS Official’s.
  • Liaison with DOS offices to receive visa application materials.
  • Assist in maintaining in-processing conference room. This includes restocking supplies and logging into computers to verify full functionality when assigned.
  • Write E2 travel orders for long-term temporary duty employees assigned to PSP posts, to include extensions, home leave and departure travel entitlements.
  • Assist employees with closing their vouchers in E2 Travel System at the conclusion of their tours. Includes reviewing travel authorizations to determine what voucher-able expenses employee was entitled to and prepare related paperwork to process those vouchers.
  • Facilitate in person visa submissions and/or retrievals from Embassies.
  • Manages other tasks authorized by the Government Task Manager that fall within the scope of this task order.
  • Performs other job related duties as required.

SUPERVISORY/MANAGEMENT AUTHORITY

No supervisory or management authority.

 

EDUCATION and/or EXPERIENCE

Bachelor’s Degree, 3-5 years’ experience.

 

KNOWLEDGE, SKILLS AND ABILITIES

  • Must be customer-service oriented, dependable, attentive to detail and willing to assist other team members as workloads require.
  • Have experience and demonstrated ability in working with computer database systems and the Microsoft Office Suite programs. SharePoint experience preferred.
  • Ability to interact with Foreign Service Officers, Civil Servants, and Contractor staff in a professional and courteous manner.
  • Ability to multitask, work under pressure and adhere to short deadlines.
  • Strong writing skills and the ability to prepare professional emails quickly.
  • Willingness to learn new tasks that arise.
  • Must be willing to work as part of a team.

WORK ENVIRONMENT

Expected to work on site 5 days a week and will likely be on a team with other OIP Program Assistants supporting the Pakistan region

About Cherokee Federal
Cherokee Federal – a division of Cherokee Nation Businesses – is a team of tribally owned federal contracting companies focused on building solutions, solving complex challenges, and serving the nation’s mission around the globe for more than 60 federal clients. Our team of companies manages nearly 1,000 projects of all sizes across the construction, consulting, engineering and manufacturing, health, and technology portfolios.

Since 2012, the Cherokee Federal team of companies has won more than $5 billion in government contracts. Our 3,000+ employees work in 26 countries, 50 states and 2 U.S. territories.

Why choose Cherokee Federal? Visit our website and learn about the great reasons to join our team.  cherokee-federal.com

 

Compliance

Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information.

We are an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, gender identity and sexual orientation. If you’d like more information about your EEO rights as an applicant under the law, please copy and paste the links to the following two sites: EEO Statement | EEO Poster; https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf   and  https://www.dol.gov/ofccp/regs/compliance/posters/pdf/ofccp_eeo_supplement_final_jrf_qa_508c.pdf

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may e-mail CNB.Compliance@cn-bus.com for assistance. This email address is for accommodation requests only and cannot be used to inquire about the application process or status.

For Pay Transparency Non Discrimination provision, please copy and paste the following link: Pay Transparency Nondiscrimination Provision; https://www.dol.gov/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf 

We maintain an Affirmative Action Plan for proactively seeking employment and advancement for qualified protected veterans and individuals with disabilities. Upon request, we will schedule time to make our Affirmative Action Plan accessible. If you are interested, please submit a written request with the email subject line: 2020 Request to View Affirmative Action Plan to the Compliance Administrator at “CNB.Compliance@cn-bus.com” This email box is not for resumes or follow up on job applications.


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