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Program Analyst (Audience Research), Washington DC, US ID #18266




Cherokee Nation Mission Solutions (CNMS) is committed to delivering innovative solutions to solve its clients’ toughest problems, whether it be in the next state or around the world. CNMS utilizes the most qualified teams to support each client’s mission, providing responsive, strategic and innovative paths forward. CNMS makes it a priority to build personal, business relationships with each client and to consistently go above and beyond their expectations.

For more company information, visit our site at




The Office of Policy, Planning, and Resources for Public Diplomacy and Public Affairs (R/PPR) provides long-term strategic planning and performance measurement capability for public diplomacy and public affairs programs. It also enables the Under Secretary for Public Affairs and Public Diplomacy to better advise on the allocation of public diplomacy and public affairs resources, to focus those resources on the most urgent national security objectives, and provide realistic measurement of public diplomacy and public affairs effectiveness. The R/PPR Research and Evaluation Unit helps Public Diplomacy practitioners use evidence and knowledge to make better informed decisions. Its aim is to integrate the collection and use of evidence into decision-making across the Public Diplomacy community by ensuring that practitioners have access to relevant and timely information that can allow them to make better decisions.



Includes the following:

  • Audience Research: Develops integrated audience research approaches diplomacy practitioners in reaching the right audiences with the right messages and programs
  • Conducts formative research into audience needs and country context to guide the development of public diplomacy programs/campaigns and monitoring and evaluation of those programs/campaigns
  • Manages data on audiences and competitors, including from existing audience research, market research, and opinion polling.
  • Analyzes gaps in available research, recommends the commission of new research, and oversees the execution of that research.
  • Works with the IT development team to create customized interactive reports and dashboards for embassies abroad.
  • Uses various analysis tools to understand and identify trends in major (e.g. Facebook, Twitter, Instagram) and specialized social media platforms and websites in general.
  • Tracks trends in regional and global media and information environments including news provision and information circulation vis-a-vis foreign policy and public diplomacy.
  • Assists government staff with development and review of contracting documents for the procurement of research services.
  • Communication: Provides consultation to public diplomacy practitioners on how to use audience research to inform and improve programs that advance foreign policy objectives.  
  • Training and learning: Looks for new trends and tools in audience data analysis and connects with equivalent governmental and non-governmental organizations and research entities to discover new methods and update best practices..



  • Must be able to obtain a Tier 1 Security Clearance and ability to maintain DoS badge
  • Bachelor's degree required; a Master’s Degree or higher is preferred
  • Four or more years experience designing and managing audience research, market research, or opinion polling is required;
  • Experience conducting research on one or more of the following topics: nation branding, strategic communication, product marketing, market research, public relations, political campaigns, trust, entertainment education, ICT for development, media effects, disinformation,, interpersonal communication, organizational communication, networks, trust, or public opinion.
  • Experience collecting qualitative or quantitative data in foreign countries, including selecting, training or supervising local research teams; overseeing translation of instruments, protocols, and other research materials; and administering instruments in English (or other language, as necessary);
  • Experience with audience research and/or opinion polling methods for large-scale initiatives, including identifying key metrics, establishing data collection processes, creating data curation, management and ethics practices; and creating reports;
  • Experience with statistical analysis tools such as R or Stata,data visualization software, and/or social media research tools such as Trendkite, NodeXL, Crimson Hexagon (Brandwatch), Quid, Netbase, and Salesforce Marketing Cloud;
  • Experience managing complex projects involving multiple stakeholders, with milestones occurring over one to two years;
  • Experience with traditional research methods, including but not limited to: surveys, focus group facilitation, content analysis, and textual analysis.



 Controlled climate office environment.


About Cherokee Federal
Cherokee Federal – a division of Cherokee Nation Businesses – is a team of tribally owned federal contracting companies focused on building solutions, solving complex challenges, and serving the nation’s mission around the globe for more than 60 federal clients. Our team of companies manages nearly 1,000 projects of all sizes across the construction, consulting, engineering and manufacturing, health, and technology portfolios.

Since 2012, the Cherokee Federal team of companies has won more than $5 billion in government contracts. Our 3,000+ employees work in 26 countries, 50 states and 2 U.S. territories.

Why choose Cherokee Federal? Visit our website and learn about the great reasons to join our team.



Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information.

We are an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, gender identity and sexual orientation. If you’d like more information about your EEO rights as an applicant under the law, please copy and paste the links to the following two sites: EEO Statement | EEO Poster;   and

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may e-mail for assistance. This email address is for accommodation requests only and cannot be used to inquire about the application process or status.

For Pay Transparency Non Discrimination provision, please copy and paste the following link: Pay Transparency Nondiscrimination Provision; 

We maintain an Affirmative Action Plan for proactively seeking employment and advancement for qualified protected veterans and individuals with disabilities. Upon request, we will schedule time to make our Affirmative Action Plan accessible. If you are interested, please submit a written request with the email subject line: 2020 Request to View Affirmative Action Plan to the Compliance Administrator at “” This email box is not for resumes or follow up on job applications.