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Quality Managers (NRC/NRCES1) – Lee’s Summit, MO, US ID #18055


CN3S provides personalized professional and support services to ensure our clients' success. Whether your program requires mission, IT, environmental or medical support, CN3S offers the best solutions to finish your job on time and within budget. CN3S has proven expertise in navigating the competitive and tribal 8(a) acquisition environments. This gives our clients more control over project scopes and budgets, streamlines the procurement process and alleviates acquisition delays.

For more company information, visit our site at




Department of Homeland Security (DHS), U.S. Citizenship and Immigration Services (USCIS) is to secure America's promise as a nation of immigrants by providing accurate and useful information to our customers, granting immigration and citizenship benefits, promoting an awareness and understanding of citizenship, and ensuring the integrity of our immigration system.

USCIS requires a contractor to provide records management and maintenance services for the National Records Center in Lee’s Summit, MO and File Storage Facility (FSF) in Harrisonburg, VA.

The mission is to provide customers with timely access to complete and accurate information from the agency’s records and or subsidiary data systems. The objective of the contract is to provide comprehensive records management services in a manner that ensures efficient, effective, and accountable records responsibility and excellent customer service.

The services required under this contract include administrative and technical functions in support of records management for the USCIS Records Operations Support Services (ROSS). The primary functions of this contract include but are not limited to, correspondence operations, file operations, and scanning of files/documents. The term correspondence includes all mail, documents, files and parcels, whether transported by U.S. Mail, commercial carriers, or courier. These functions will require select contract employees (with secret clearances) to have access to A-Files and Receipt files classified at the SECRET level.



Essential duties and responsibilities include the following. Other duties may be assigned.

  • Responsible for the integration of CNI Core Competencies into daily functions, including: commitment to integrity, knowledge / quality of work, supporting financial goals of the company, initiative / motivation, cooperation / relationships, problem analysis / discretion, accomplishing goals through organization, positive oral / written communication skills, leadership abilities, commitment to Affirmative Action, reliability / dependability, flexibility and ownership / accountability of actions taken.
  • Provides leadership and program oversite and will lead a team of quality auditors and tutors in performing all audit and training functions for the Records Operations Support Services (ROSS).
  • Responsible for responding to NRC meeting requests within an allotted two (2) hour time period, coordinating project activities, conducting research for special projects and developing complex statistical analysis, cost estimates and analytical reports.
  • Responsible for responding to Government inquiries, presenting oral briefings to management officials, preparing SOPs and revisions, communicating significant issues, responding and taking corrective action to identified issues, proactively identifying and recommending new approaches to improve quality, cost and process inefficiencies.
  • Responsible for staging files for the QA process, verifying that all files are prepared, scanned and indexed correctly and communicating any error trends. Verifies that Metadata is complete and ready for every file.
  • Responsible for Quality Assurance (QA) testing and taking corrective action on defective products prior to creating batch files.
  • Responsible for verifying and preparing routine and priority (expedited) requests for ingestion into EDMS within established time frame from the receipt of file in the unit.
  • Responsible for aiding in own self-development by being available and receptive to any training made available by the company.
  • Plans daily activities within the guidelines of company policy, job description and supervisor’s instruction in such a way as to maximize personal output.
  • Responsible for keeping own immediate work area in a neat and orderly condition to ensure safety of self and coworkers. Will report any unsafe conditions and/or practices to the appropriate supervisor and human resources. Will immediately correct any unsafe conditions to the best of own ability.



  • Reports to Program Manager.



  • Minimum/General Experience: At a minimum, must have three (3) years of experience in managing quality control operations. A Bachelor’s Degree in one of the following disciplines is required: program management, business or public administration, technical management, information systems, engineering, finance/accounting, or related fields. The QM must have demonstrated experience in preparing and monitoring internal procedures for adherence to Government regulations and policies, and coordinating operational and administrative actions.



  • Thorough knowledge and understanding of QA project management concepts / techniques with ability to define, plan and execute activities necessary to achieve objectives
  • Skilled in the use of QA and project management software
  • Strong analytical and problem-solving skills
  • Excellent organizational and time-management skills with ability to establish and effectively manage multiple projects and priorities
  • Excellent verbal and written communication skills with ability to present persuasively proposed solutions
  • Exceptional people-management skills with ability to lead / develop others and to promote a team environment
  • Ability to analyze quickly data / situations, draw relevant conclusions, and make sound decisions
  • Ability to understand the step-by-step process required to develop and maintain quality service
  • Ability to utilize effectively available tools and resources to resolve issues
  • Ability to collaborate and drive consensus across a diverse group of customers with conflicting priorities
  • Ability to work effectively both individually and in a team environment



Work is primarily performed in an office environment. Regularly required to sit. Regularly required use hands to finger, handle, or feel, reach with hands and arms to handle objects and operate tools, computer, and/or controls. Required to speak and hear. Occasionally required to stand, walk and stoop, kneel, crouch, or crawl. Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. Exposed to general office noise with computers printers and light traffic.


About Cherokee Federal
Cherokee Federal – a division of Cherokee Nation Businesses – is a team of tribally owned federal contracting companies focused on building solutions, solving complex challenges, and serving the nation’s mission around the globe for more than 60 federal clients. Our team of companies manages nearly 1,000 projects of all sizes across the construction, consulting, engineering and manufacturing, health, and technology portfolios.

Since 2012, the Cherokee Federal team of companies has won more than $5 billion in government contracts. Our 3,000+ employees work in 26 countries, 50 states and 2 U.S. territories.

Why choose Cherokee Federal? Visit our website and learn about the great reasons to join our team.



Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information.

We are an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, gender identity and sexual orientation. If you’d like more information about your EEO rights as an applicant under the law, please copy and paste the links to the following two sites: EEO Statement | EEO Poster;   and

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may e-mail for assistance. This email address is for accommodation requests only and cannot be used to inquire about the application process or status.

For Pay Transparency Non Discrimination provision, please copy and paste the following link: Pay Transparency Nondiscrimination Provision; 

We maintain an Affirmative Action Plan for proactively seeking employment and advancement for qualified protected veterans and individuals with disabilities. Upon request, we will schedule time to make our Affirmative Action Plan accessible. If you are interested, please submit a written request with the email subject line: 2020 Request to View Affirmative Action Plan to the Compliance Administrator at “” This email box is not for resumes or follow up on job applications.